Thomas K. Email & Phone Number

New York, NY, US

New York, New York, United States

Helping Google marketers deliver their best work.

Greater New York City Area

Creating the best online experience for Google Fiber's customers.

Greater New York City Area

- Led redesign initiative of Wireless division's B2C billing experience across all user channels (app, web, paper, customer service), with projected $15 million annual savings to company in print and call center costs.- Assembled new cross-functional teams and established advisory council to provide ongoing governance and ensure consistent customer.

Greater New York City Area

• Worked with creative director and design team to shape ongoing work, triage and allocate incoming requests, manage feedback and keep creatives on task.
• Guided MVP release of product intended to increase collaboration among internal teams and awareness of designers' work.
• Managed agency partners to create alignment between internal design team, stakeholders and partner teams across company.
• Planned projects, define milestones, assign resources, assess risks to help develop next generation of products for Google.

Greater New York City Area

• Optimized user interface for new B2B CRM platform.
• Researched market and competitive landscape.
• Assisted with creating functional requirements and quality assurance in launching new CRM tool.

Greater New York City Area

• Increased online sales by 30% of Internet service orders by launching interactive speed recommendation tool
• Designed and launched online appointment tool leading to reduced in-store wait time and improved customer satisfaction
• Committee member in prioritizing product roadmap, breaking down initiatives into requirements and user stories
• Developed product marketing strategy for new Internet plan recommendation tool leading to high engagement and conversion rate
• Led cross-functional teams in responsive redesign of TWC.com (CableFax Web Award Winner in Website Design)
• Implemented cloud-based project planning software and improved internal workflow process through increased productivity, better documentation and enhanced communications

• Engaged with Fortune 500 clients on digital services and media spend metrics, including creating secured intranets and Tableau dashboards
• Sought after by VP for writing and designing go-to-market collateral for new proprietary software launch, including storyboards and script for product marketing video
• Created customized user guides and training materials for clients and internal team members
• Conducted client-training sessions for proprietary and third-party digital solutions
• Gathered business requirements and authored scope-of-work documents and project plans
• Maintained project budgets, time schedules, risk assessments and other project-related documents

Laguna Hills, CA

• Created product marketing recommendations and go-to-market social media strategy for SaaS startup
• Tested product enhancements, bug fixes, and new feature releases for company’s SaaS solution.
• Interviewed multinational client's business end users, systems administrators and IT support teams to identify business process pain points
• Created weekly report on business efficiency status for client’s senior leadership teams, including CTO
• Assisted in creating client recommendation plan to improve communications between business and IT

• Managed cross-functional teams of creative directors, writers, Web programmers, marketing coordinators, and third-party vendors to deliver training modules and product launch events that led to increase in clients’.
• Identified consumer behaviors and trends through analyzing Web data and reports
• Assessed and resolved critical paths to meet project deadlines and milestones
• Led 5-10 group training sessions and created custom training manuals for SharePoint software application

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