Thomas Kopsa Email & Phone Number

United States

• Guide customers through their implementation of Akeneo, making recommendations to simplify their workflows and improve data governance using Akeneo's technology• Lead on-site and remote workshops with customers and partners to ensure business objectives are clear and projects are started with a solid foundation• Deliver best practices and guidance to customers and partners in all forms including written documentation, presentations, emails, calls, and more. • Train customers and partners on Akeneo key principles and best practices• Work collaboratively with other members of the professional services and customer success organizations to ensure successful customers • Become a functional expert of all Akeneo technology to be able to proactively identify risks and effectively assist customers• Work with partners to provide functional recommendations based on customer use cases and business requirements

Raleigh, North Carolina, United States

•Partner with key internal stakeholders to create and deliver meaningful product training to employees, customers, and partners including self-guided tutorials, use case training, in-app guides, train-the-trainer programs, and virtual webinars•Partner with the Director of Sales Training and Enablement to create “Modern Sales Technique” training and practice sessions.•Work with the Director of Sales Training and Enablement to identify appropriate software to centralize training materials and content (LMS).•Identify performance metrics to assess the impact of product training constantly refining our training programs to improve impact•Develop world-class training programs across new hire onboarding, management training, and future learning and development initiatives•Create engaging and effective training collateral•Work with internal teams, including sales, product, marketing, and support, to capture, illustrate, and deliver best practices•Ensure new hires are trained and proficient in product knowledge, messaging, the competitive landscape, sales processes and tool adoption.•Continually revise and refine our enablement materials•Implement internal and external LMS

Raleigh, North Carolina, United States

•Developing, Deploying, and Managing new hire training and continuing education to a team of Implementation Professionals. •Professional Services Project Scoping, Assignment, and Execution.•Analysis of Professional Services requests to understand trends/ types•Collaborate with Account Management to ensure client satisfaction •Collaborate with Product Management for enhancement requests based on Professional Services case analysis•Pre-sales Support•Ad hoc team coaching•Other Projects and tasks as requested by leadership

Raleigh, North Carolina, United States

•Awarded the 2020 Q4 Cultural Excellence Award - Luminary•Promoted to Implementation Specialist in July 2018 and Senior Implementation Specialist in July 2020. Selected to be part of the all new Enterprise Service Level team in February 2021. •Work closely with top brands such as Johnson & Johnson, L’Oréal, Diageo, Gibson, Xerox, Preston, and many more to ensure a successful launch of our Shoppable Media/Where to Buy Platform•Implemented brands such as HP, Husqvarna, BIC, and Pepsi on Amazon, eBay, Google, and Walmart Marketplaces•Worked closely with the Product Management team to provide feedback on product features and enhancement requests•Deliver predefined training sessions to client user groups using established training methodology customized to meet specific customer needs•Consult and advise clients how to strategically execute their e-commerce initiatives•Provide feedback and expertise for the development of additional client resources like videos andwebinars, as well as support the delivering of those resources•Assist customers with configuration of Amazon Sponsored Products and other digital marketing setups to help boost their promoted listings. •Develop, refine, and maintain training processes and procedures for supported applications•Provide accurate and timely status reporting for all engagements•As needed, support the sales team by communicating the implementation methodology in pre-sales activities

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

•Deliver predefined training sessions to client user groups using established training methodology customized to meet specific customer needs•Assist customers with configuration and troubleshooting during their implementation•Develop, refine, and maintain training processes and procedures for supported applications•Provide accurate and timely status reporting for all engagements•As needed, support the sales team by communicating the implementation methodology in pre-sales activities•Provide feedback to Product Management teams for product features and enhancements•Ensure all implementations are completed on time and within budget•Escalate client launch issue as appropriate

Raleigh-Durham, North Carolina Area

•Perform daily product demonstrations, educating, negotiating and closing prospective customers•Learn and maintain in-depth knowledge of LogicNow products, competitive products, and industry trends.•Assist customers with product configuration and troubleshooting during trial and production.•Maintain excellent working relationships with current customers, assisting them in growing their own business.•Work a pipeline of 60+ opportunities, managing all aspects of deal, from start to finish.•Take inbound calls from prospects or current LogicNow customers and either close sales or up sell on new products, including fielding technical discussions to generate outstanding value.•Coordinate with Sales Managers and Executive Leadership in brainstorming and implementation of initiatives.•Provide feedback to Product Managers for product feature enhancements.•Follow up on leads and create opportunities daily to contact existing LogicNow customers by making 50+ calls daily.•Create quotes and reports for products using software tools (dashboard, Excel, SalesForce, etc.).•Support sales and marketing efforts, including campaign outreach & follow up, qualifying trials, etc.•Land, expand and retain customers through prompt email/phone response, while maintaining accurate documentation and updates in SalesForce.

Raleigh, Nc

•Educate prospective customers about ShareFile’s data syncing, mobility, storage-zones and Virtual Data Room suite of products.• Build rapport with Executives and IT Professionals in various industries.• Establish client relationships with a customer-comes-first mentality.• Successful at prospecting, networking, and building a sales pipeline.• Knowledge of cloud computing technologies and selling strategies within the SaaS Market as well as State and Federal encryption, client-protection, and privacy regulation laws.• Competent in explaining cloud computing technologies and SaaS to non-technical customers.

Raleigh-Durham, North Carolina Area

•Awarded “University Branch” for superior training and development.•Responsible for training all Manager in Training new hires. – Including standard operating procedures and internal proprietary software.•Directly supervised 15 employees.•Consistently achieved highest customer service score in the Carolinas.•Improved efficiency and effectiveness of area drivers, by analyzing area needs and implementing a daily plan.•Named Hertz 24/7 “Champion” for North Carolina.•Signed and managed multiple local insurance agents, body shops, business accounts, and hotels.•Generated additional revenue by developing market potential through lead generation, networking, recommending products/services, and closing sales.•Instrumental in signing a $700,000 a year business account.•Managed day to day operations of a site with $1,200,000 in annual revenue.•Consistently exceeded sales goals, achieving 110% of business plan for the year 2013.•Developed sales strategies, techniques, and tactics based on customer feedback and market environment.•Highest sales revenue and sales percentage in the Central North Carolina area.•Selected as Safety Coordinator for all 15 offices of Central North Carolina.•Perform weekly corporate payroll duties for thirty employees of the Central North Carolina area.•Responsible for hiring, training and employee development.•Highest sales revenue and sales percentage in the Central North Carolina area.•Effectively managed fleet costs to achieve utilization goals, maximizing profitability.•Chosen to oversee an additional office in Burlington and Fayetteville, NC.

•Directly responsible for all aspects of the missile system and compartments including safety, security, operations and maintenance•Served as Leading Petty Officer of Deck Division, supervising, training and motivating fifteen sailors•Trained and developed over 50 junior submariners•Led a 30 person team preparing the submarine for a refitting of weapons systems•Received two medals for good conduct, honorably discharged in June, 2003•Government Security Clearance

Bachelor Of Science, Business Administration With A Concentration In Management

Activities and Societies: Resident Assistant, Marketing ClubAACSB accredited business program

General Studies

Regents Diploma, General Studies