Thomas Kraft
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Thomas Kraft Email & Phone Number

Service Advocate and Resolution Specialist at Aetna, a CVS Health Company
Location: Chesapeake, Virginia, United States 6 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Aetna, a CVS Health Company
Role
Service Advocate and Resolution Specialist
Location
Chesapeake, Virginia, United States
Company size
39976 employees

Who is Thomas Kraft? Overview

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Quick answer

Thomas Kraft is listed as Service Advocate and Resolution Specialist at Aetna, a CVS Health Company, a with 39976 employees, based in Chesapeake, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Thomas Kraft.

Thomas Kraft previously worked as Substitute Teacher / Long Term Substitute at Chesapeake Public Schools and Customer Success Manager at Wiline Networks. Thomas Kraft holds Leadership, Business from Regent University.

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Email format at Aetna, a CVS Health Company

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Aetna, a CVS Health Company

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Profile bio

About Thomas Kraft

Experienced professional with a passion for fostering meaningful connections and driving exceptional customer experiences. With a background in customer success management, team leadership, and relationship building, I have honed my skills in optimizing support processes, analyzing data to make data-driven decisions, and ensuring compliance with industry regulations. My commitment to delivering high-quality service and my ability to adapt to dynamic environments allow me to contribute effectively in team settings, even in high-growth scenarios. As a dedicated problem solver and empathetic leader, I thrive on collaborating with colleagues and clients to achieve shared goals. Let’s connect and explore opportunities to network and share insights!

Current workplace

Thomas Kraft's current company

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Aetna, a CVS Health Company
Aetna, A Cvs Health Company
Service Advocate and Resolution Specialist
Chesapeake, VA, US
Website
aetna.com
Employees
39976
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6 roles

Thomas Kraft work experience

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Substitute Teacher / Long Term Substitute

Current
Chesapeake Public Schools

• Facilitated positive and engaging learning environments in various classrooms, showcasing adaptability and effective communication skills. • Collaborated seamlessly with educators and staff, ensuring a smooth transition for both students and colleagues. • Employed strong organizational skills to efficiently manage diverse educational settings and address unique student needs. • Developed and maintained a flexible teaching approach, fostering an inclusive atmosphere conducive to student success.

Nov 2023 - Present

Customer Success Manager

Wiline Networks

​•​ Played a pivotal role in a customer success team responsible for a wide range of tasks including relationship management, upselling, cross-selling, retention, and troubleshooting, ensuring a comprehensive and satisfying customer experience. ​•​ Developed and nurtured strong client relationships, actively listening to their needs and ensuring their success with our internet services. ​•​ Collaborated with cross-functional teams to understand customer requirements, contributing valuable insights for product improvements and customer satisfaction. ​•​ Conducted product training sessions for clients, enhancing their understanding and adoption of our services.

Feb 2022 - Jun 2023

Business Development Representative

Dutchie

• Cultivated relationships with potential clients, identifying opportunities for business growth within the cannabis technology sector. Responsible for booking and helping run various product demonstrations in collaboration with Account Executives. • Actively engaged with sales and marketing teams to align on talent acquisition strategies, driving company expansion.

Aug 2021 - Feb 2022

National Account Executive

Pūrwell

• Managed the full sales cycle, including lead generation, product presentations, and closing deals, contributing to the company’s growth in the cannabis sector. • Developed tailored solutions to meet client needs, strengthening customer relationships and driving revenue. • Maintained an in-depth knowledge of industry trends, positioning the company competitively within the market.

Feb 2021 - Aug 2021

Account Manager / Small Business Consultant

Verizon

Virginia, United States

• Utilized consultative selling techniques to understand clients’ needs, building the foundation for returning customers and referrals. • Served as a valuable link between clients and the company, fostering strong relationships that contributed to business success.

May 2016 - Feb 2021
Team & coworkers

Colleagues at Aetna, a CVS Health Company

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SM Sandra Mclean-Maragh, Rn, Bsn, Cphq, Hcrm, Msl Sandra Mclean-Maragh, Rn, Bsn, Cphq, Hcrm, Msl Colleague at Aetna, A Cvs Health CompanyHollywood, Florida, United States View → HR Heather Rodocker Heather Rodocker Colleague at Aetna, A Cvs Health CompanyCharlotte, Michigan, United States View → KP Key Patel Key Patel Colleague at Aetna, A Cvs Health CompanyPhiladelphia, Pennsylvania, United States View → TM Tammy Maxwell Tammy Maxwell Colleague at Aetna, A Cvs Health CompanySmyrna, Delaware, United States View → EN Erica Nunez Erica Nunez Colleague at Aetna, A Cvs Health CompanyNew York, United States View → LS Lynn Scolarice Lynn Scolarice Colleague at Aetna, A Cvs Health CompanyBasking Ridge, New Jersey, United States View → JP Jessica Paniagua Jessica Paniagua Colleague at Aetna, A Cvs Health CompanyChicago, Illinois, United States View → VP Vipul Patel Vipul Patel Colleague at Aetna, A Cvs Health CompanyNew York City Metropolitan Area, United States View → KJ Karen Jolly Karen Jolly Colleague at Aetna, A Cvs Health CompanyPensacola Metropolitan Area, United States View → MG Mercedes Gonzalez Mercedes Gonzalez Colleague at Aetna, A Cvs Health CompanyMiami-Fort Lauderdale Area, United States View →
2 education records

Thomas Kraft education

FAQ

Frequently asked questions about Thomas Kraft

Quick answers generated from the profile data available on this page.

What company does Thomas Kraft work for?

Thomas Kraft works for Aetna, a CVS Health Company.

What is Thomas Kraft's role at Aetna, a CVS Health Company?

Thomas Kraft is listed as Service Advocate and Resolution Specialist at Aetna, a CVS Health Company.

Where is Thomas Kraft based?

Thomas Kraft is based in Chesapeake, Virginia, United States while working with Aetna, a CVS Health Company.

What companies has Thomas Kraft worked for?

Thomas Kraft has worked for Aetna, A Cvs Health Company, Chesapeake Public Schools, Wiline Networks, Dutchie, and Pūrwell.

Who are Thomas Kraft's colleagues at Aetna, a CVS Health Company?

Thomas Kraft's colleagues at Aetna, a CVS Health Company include Sandra Mclean-Maragh, Rn, Bsn, Cphq, Hcrm, Msl, Heather Rodocker, Key Patel, Tammy Maxwell, and Erica Nunez.

How can I contact Thomas Kraft?

You can use AeroLeads to view verified contact signals for Thomas Kraft at Aetna, a CVS Health Company, including work email, phone, and LinkedIn data when available.

What schools did Thomas Kraft attend?

Thomas Kraft holds Leadership, Business from Regent University.

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