PMO Lead Enterprise Solutions Virginia IT Agency

Information Technology Lead for the Law Enforcement & Judiciary DivisionManage Developers, BSA's, Scrum Masters, and QA Testers.Project Manage development projects. Scrum Master for Agile development projects. Development projects include; eBanquet, eEducation, eTraining Reporting, Activity Tracker, Asset Tracker, Case Management System, and the Licensing system.Program/Applications Manager for current Law Enforcement systems.Incident Manager and Sustain Lead for Law Enforcment systems and applications.

Lead Integration Project Management Office, CRELead projects for ING and HSBC integration projectsProject Managed HR Operations Risk Managament projectProject Managed Agile Transformation Project, HRProject Managed HR RFP for Integrated Talent Management Solutions ProjectManaged staff of Sr Project Managers, Project Managers, and Project Coordinators

• Manage product developement projects for dealers insurance group; vehicle service contract products (GMPP, MRP, Saturn Service Plan, Repair Advantage, and Vehicle One), Smart Lease Protect, GAP Products (GAP Care Advantage, V1P GAP, Chrysler GAP), Dent Restore Plus, and Appearance Protect• Created and lead the Operations and Systems Support PMO for Ally (GMAC) Insurance’s Dealer Products Division• Lead the Project Governance process and Enterprise Project Portfolio process, interacting closely with Ally senior leadership’s executive team, proving them with project updates and seeking tollgate approvals.• Manage staff of Program Managers and Project Managers• Manage product related system changes for our SCS system using ITG resources in Mexico and configuration resources in Southfield, and have shared responsibility for 3 other product related system changes; MEP, Solomon, and R3• Manage website changes in connection with product change products• Manage the JAD (joint applications development) process, ITG resources in the US and Mexico, ecom, and systems configuration groups for product changes projects• Provide guidance on project management discipline, tools, and guidelines • Manage the development of individual project’s; requirement gathering, creation of the MS project schedules, development of risks/issues and mitigation plans, new process mapping, tollgate management, resource planning, UAT activities, deployment planning, market rollouts, communication plans, and project governance

• Managed product development activities for GM’s vehicle service contracts in the U.S., GMPP, MRP, Saturn Service Plan• Project Manager for GM’s vehicle service contract product refresh projects, GMPP, MRP, Saturn Service Plan• Developed requirements, created project schedules, managed resources, managed change controls, and deployed against scope• Facilitated project meetings, resolved open issues, and developed risk mitigation plans• Developed customer and dealer facing websites• Developed an electronic dealer menu selling application• Developed a web based order fulfillment site and mechanism• Developed print material and program collaterals• Manage the printing, fulfillment, distribution and product rollouts

• Developed web based applications for incentives, sales reporting, and sales tools in support of GM's vehcile service contract products; GMPP, MRP, Saturn Service Plan• Developed customer and dealer facing websites in support of GM's vehcile service contract products; GMPP, MRP, Saturn Service Plan• Developed print material and program collaterals for GMPP, MRP, SSP• Performed market research projects and competitor reviews