• Provide Operational and analytical support within the sales operation’s organization • Interface with cross- functional teams • Resolve the variety of issues and exercise independent judgment and recommendations to solving problems• Identify areas and provide recommendations for process improvement • Develop and maintain positive relationships with sales and cross functional groups• Auditing the high Ageing cases and helping the team to push the request with right direction toresolve as soon as possible with best and accurate way• Helping the new joining CIA team members by partnered with them in sharing valuable information with the Sales Team on how to resolve an order processing issue by using my experience and knowledge in Converged Infrastructure process

• Worked as a Team lead for NA CI COE and Training & mentoring new joiners & junior team members• Auditing the high Ageing cases and helping the team to push the request with right direction toresolve as soon as possible with best and accurate way• Working closely with CIA team to keep the CI process easy and to gain customer satisfaction especially for larger orders like Wells Fargo and USAA.• Auditor for updated NA Shipping policy.• Participated in SSC intake UAT and provided the feedback to improve the functionalities based on the UAT test case and provided training to the internal team on SSC intake tool.• Created Knowledge base articles for the process

• Leading AMER Booking and Quoting Team• Auditor for the COE booking process• Handling Client queries and escalation• Creating Quotation for Dell as per the customer requirement • Giving process training to new and existing team members

• Meeting the SLA on time with accuracy• Floor Supporting.• Handling client queries and escalations• Understating the requirement• Build the solution for the Requirement• Handling Purchase orders and quotes.• Quote the Output and booking the deals (Direct and indirect)• Releasing the output to the sales team.• Account and OPP ID Creation.