Thomas Aaron Email & Phone Number

San Diego, CA, US

San Diego, CA, US

Las Vegas, Nevada, US

• Developed an on-build automated smoke test loop with TestExecute, Jenkins, Github, and VMWare.
• Implemented daily Automated CI for long running testing.
• Enabled significant development acceleration with quick validation and short iteration times of search features with Javascript and ElasticSearch.
• Automated Testing directly contributed to a decline of escaped bugs and increased release confidence.

Las Vegas, Nevada, US

• Created visualizations via PowerBi, Quicksight, Kibana as needed.
• Utilize SQL queries and PowerQuery to shape & collate data for visualization.
• Using Amazon IoT, Athena & Redshift SQL to establish scheduled Data Visualization updates.
• Utilize scripting in Linux to quickly complete batch metadata update jobs at customer request.
• Pre-release QA testing on the UNIFI (WPF) Application, Licensing (ASP.NET MVC) Website, and Portal (Angular).
• Handle Customer questions and issues via Salesforce, Zoom, and remote troubleshooting.

Las Vegas, Nevada, US

• Reduced defect rate, implemented manual test cases developed and tracked in qtest.
• Worked closely with engineers to design test cases and develop testing methods for complex SaaS platform.
• Submitting, testing and confirming defects and feature changes via Axosoft and Jira.

Milwaukee, Wisconsin, US

• Write test plans and technical reports for JCM Bill Validator product lines and software applications.
• Lead tester for ICB Web Reports, MDM and DNA.
• Writing Linux scripts to automate testing on an embedded Linux device.
• Setting up and calibrating JCM Products, as well as an Espec ESL-4CA environmental chamber for product temperature testing to verify correct behavior.
• Creating custom RS232, and USB wire harnesses from pinout diagrams.
• Debugging Serial, USB, and Network Traffic with Frontline, Ellisys, and Wireshark software applications using protocol specification documents.

Bellevue, WA, US

• Handle incoming calls and chats sessions for billing, and technical support questions from Clear/Clearwire customers.
• Experienced troubleshooting customer computer problems, system network and billing database issues to achieve the correct and mutually beneficial resolution.

Atlanta, Georgia, US

• Maintained the Remedy ticketing system while working with remote hotel databases for individual room problems, outage monitoring and resolutions for hotel video and internet systems.
• Dispatched and worked with hotel engineering and Hospitality Network Technicians to relay various hotel room, and system problems.

Atlanta, GA, US

• Handle inbound Technical support calls for high speed internet, digital cable box and telephony services.
• Worked with Cox Business Services division to prepare product documentation for the launch of Cox Business Services Telephony in Las Vegas, NV.

Education record

Education record