Thomas Lady Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

New York, New York, Us

Scope: I managed both administrative and communications functions for Sales L&D and global sales and operations while demonstrating foundational knowledge of learning principles, instructional design, and training facilitation.• Improved productivity across global sales and ops by designing and building intranet pages and facilitating content management and communication.• Cut down on sellers wasting time searching for collateral by making sure marketing was publishing collateral correctly on the sales enablement tool for easy discoverability.• Built and booked learning programs on the SuccessFactors LMS for tracking and reporting to sales leadership.• Ensured learning program efficiency and efficacy by employing the rigor of sound instructional design.• Built engaging e-learning experiences using programs such as Articulate 360 and Adobe Captivate for tracking in the SuccessFactors LMS.• Produced and hosted biweekly sales call to communicate new opportunities to sales teams.• Strove to make sure the learning portal always had the most up-to-date self-paced training offerings that were correctly plugged into the SuccessFactors LMS for accurate tracking and reporting to leadership.• Provided sales and ops the most-up-to-date training news via the marketing team’s weekly eBlast.• Addressed all sales and ops platform issues, bugs, upgrades, testing, and requirements in partnership with the corp apps team.

Sunnyvale, Ca, Us

Scope: I managed both administrative and communications functions for Sales L&D and global sales and operations while demonstrating foundational knowledge of learning principles, instructional design, and training facilitation.• Improved productivity across global sales and ops by designing and building intranet pages and facilitating content management and communication.• Cut down on sellers wasting time searching for collateral by making sure marketing was publishing collateral correctly on the sales enablement tool for easy discoverability.• Built and booked learning programs on the SuccessFactors LMS for tracking and reporting to sales leadership.• Ensured learning program efficiency and efficacy by employing the rigor of sound instructional design.• Built engaging e-learning experiences using programs such as Articulate 360 and Adobe Captivate for tracking in the SuccessFactors LMS.• Produced and hosted biweekly sales call to communicate new opportunities to sales teams.• Strove to make sure the learning portal always had the most up-to-date self-paced training offerings that were correctly plugged into the SuccessFactors LMS for accurate tracking and reporting to leadership.• Provided sales and ops the most-up-to-date training news via the marketing team’s weekly eBlast.• Addressed all sales and ops platform issues, bugs, upgrades, testing, and requirements in partnership with the corp apps team.

Sunnyvale, Ca, Us

Scope: Oversaw all communications in the organization up to the highest level, including an internal website and award-winning newsletter. Also contributed external-facing communications on social media.• Demolished silos and improved productivity by expediting the flow of information and knowledge throughout Global Ad Ops so that the right people had access to the right information at the right time.• Managed the internal Global Ad Ops website as the single source of truth for key information, content, and training so that teams spent less time seeking what they needed to do their job.• Authored Global Ad Ops' Yahoo Editorial Award-winning quarterly newsletter, The Purple People Reader, as well as mini newsletters tailored to specific GAO teams as way to maintain a silo-free environment.

Sunnyvale, Ca, Us

Scope: Oversaw all communications in the organization up to the highest level, including an award-winning newsletter. Enforced Sponsored Search guidelines and helped derive training projects therefrom.• Remotely managed a team of eight quality control analysts in Bangalore, India who performed audits of Sponsored Search listings for the U.S. and Australian markets to enforce policy guidelines and editorial standards and thus ensure advertiser and user satisfaction.• Built and maintained an internal website as the single source for news, content, and training so teams spent less time seeking what they needed and more time on the job at hand.• Assisted with training projects by helping to create demos and conduct classes to keep search quality teams current on the latest ad policies and guidelines.

Sunnyvale, Ca, Us

Scope: Conduced audits of U.S. Sponsored Search listings to ensure policy adherence while keeping an eye peeled for big-picture trends.• Conducted quality control audits of U.S. Sponsored Search listings to ensure adherence to ad policies and correct grammar and spelling and thus ensure audience and user satisfaction.• Performed quality checks of Local Listings for proper guideline and grammar adherence so that advertisers could reach their local demographic with quality search listings.• Partook in monthly dashboard analysis to discern big-picture trends in the Sponsored Search marketplace that would help advertisers maximize return on investment.

Us

Scope: Trained and coached editors and customer service reps for the European markets and performed search listing audits. Served as part of the team that opened the brand new EU HQ in Dublin.• Blazed a trail as first-ever trainer and coach for Overture’s team of Sponsored Search editors for the UK and German markets.• Conducted training classes to educate the team on UK and German Sponsored Search ad policies and thus ensure quality search listings for those markets.• Supported training by performing quality control audits to ensure adherence to editorial standards and ad policies and following up with biweekly 1:1 coaching sessions.

Us

Scope: Reviewed Sponsored Search listings submitted by UK and German advertisers, prepared RFPs, and fielded advertiser calls.

Edited search listings submitted by advertisers for our U.S. Sponsored Search platform. Focused both on advertising policy compliance as well as grammatical clarity across all industry verticals, including those of high risk/high value (e.g. gambling, adult).

Masters Of Professional Writing (Mpw), Creative Writing

Bachelor Of Arts, Film And Media Arts