Thomas Laing Jr. Email & Phone Number

Chicago, Illinois, United States

• Primary responsibility for an assigned portfolio EmmiPrevent contracts and fulfillment
• Build consensus across teams with client staff and leadership to successfully deploy EmmiPrevent Campaigns
• Work in collaboration with the assigned client team to ensure the highest standard of customer service and communication
• Provide remote (and occasional on-site) support to customers, customer teams, and affiliates
• Outcome analysis and reporting, gathering data for case studies and ROI analysis
• Establish positive, collaborative relationships with client representatives even under difficult or escalated circumstances.

Greater Chicago Area

Mount Prospect, Illinois

• Validate prescription referrals and notify doctor’s offices and hospitals when additional information is needed
• Process incoming faxes and enter demographic information of patients into the CATS database
• Manage outbound calls to doctor’s offices and hospitals in order to verify insurance for patients
• Receive prescription referrals and transfer them to various pharmacies based on location of the patient and type of therapy

Chicago, IL

• Assisted Director of Ticket Operations and Database Management with coordination of ticket operations and sales efforts
• Managed accounts and process payments for season and daily ticket holders via Ticketmaster Archtics system
• Researched ticket issues, work with Ticketmaster box office for resolution, and communicate with ticket holder

Zion, IL

• Assisted in preparation of game day activities and events
• Managed merchandise sales of athletic apparel
• Coordinated the opening and closing of merchandise apparel and programs during home athletic events

Lincolnshire, IL

• Educated managers, employees, and retirees in all aspects of human resources, including benefits, compensation, and payroll
• Processed defined benefits which included monthly payments and health benefits for retirees

Bannockburn, Illinois

• Created client contracts based on their use of services
• Advised clients on procedures and state regulations for medical waste disposal
• Scheduled pick-up services for removal of medical waste

Lincolnshire, Illinois

• Educated managers, employees, and retirees in all aspects of human resources, including benefits, compensation, and payroll
• Processed 401K enrollment elections and 401K transactions
• Researched client inquiries and communicated solutions

Waukegan, IL

• Processed customer rental agreements and contracts
• Scheduled and conducted client pick-ups and deliveries
• Managed vehicle inventory and rental preparation

Bachelor Of Arts, Sports Management & Communication

Activities and Societies: Caribbean People Association (President: 2003-2005), Threads (Mentor: 2002-2005), Sports Marketing Internship in.

General Education, General Studies

Activities and Societies: National Honor Society, Marching Band, Key Club, Shades Multicultural Club