Thomas Laing Jr. Email & Phone Number

Chicago, Illinois, United States

• Primary responsibility for an assigned portfolio EmmiPrevent contracts and fulfillment• Build consensus across teams with client staff and leadership to successfully deploy EmmiPrevent Campaigns• Work in collaboration with the assigned client team to ensure the highest standard of customer service and communication• Provide remote (and occasional on-site) support to customers, customer teams, and affiliates• Outcome analysis and reporting, gathering data for case studies and ROI analysis• Establish positive, collaborative relationships with client representatives even under difficult or escalated circumstances.• Act and communicate professionally as a representative of the Emmi organization.• Present findings both internally and externally to win support for process and performance improvement plans related to client success.

Greater Chicago Area

Mount Prospect, Illinois

•Validate prescription referrals and notify doctor’s offices and hospitals when additional information is needed•Process incoming faxes and enter demographic information of patients into the CATS database •Manage outbound calls to doctor’s offices and hospitals in order to verify insurance for patients•Receive prescription referrals and transfer them to various pharmacies based on location of the patient and type of therapy

Chicago, Il

•Assisted Director of Ticket Operations and Database Management with coordination of ticket operations and sales efforts •Managed accounts and process payments for season and daily ticket holders via Ticketmaster Archtics system•Researched ticket issues, work with Ticketmaster box office for resolution, and communicate with ticket holder

Zion, Il

•Assisted in preparation of game day activities and events•Managed merchandise sales of athletic apparel•Coordinated the opening and closing of merchandise apparel and programs during home athletic events

Lincolnshire, Il

•Educated managers, employees, and retirees in all aspects of human resources, including benefits, compensation, and payroll•Processed defined benefits which included monthly payments and health benefits for retirees

Bannockburn, Illinois

•Created client contracts based on their use of services•Advised clients on procedures and state regulations for medical waste disposal•Scheduled pick-up services for removal of medical waste

Lincolnshire, Illinois

•Educated managers, employees, and retirees in all aspects of human resources, including benefits, compensation, and payroll•Processed 401K enrollment elections and 401K transactions•Researched client inquiries and communicated solutions

Waukegan, Il

•Processed customer rental agreements and contracts•Scheduled and conducted client pick-ups and deliveries•Managed vehicle inventory and rental preparation

Bachelor Of Arts, Sports Management & Communication

Activities and Societies: Caribbean People Association (President: 2003-2005), Threads (Mentor: 2002-2005), Sports Marketing Internship.

General Education, General Studies

Activities and Societies: National Honor Society, Marching Band, Key Club, Shades Multicultural Club