Thomas Laird Email & Phone Number

Chatham, Ontario, Canada

Rodney, On

London, On

Guelph, On

· Line Audits, OQC Audits, MRB defect analysis and dispositions along with RC determination and corrections· Spearheading the FM Collection Project resulting in defect reduction savings of over $110,000 in 107 days

London, Canada Area

London, Canada Area

London, Canada Area

· Ensured on-time completion of all outbound customer call-back commitments (local site prime, sister site back up), through tracking, reminders, reassignment and, where required rescheduling with customers while ensuring all inbound call metrics were sustained optimally. Resulted in program's continually highest outbound SLA compliance. · Tracked and reported agent, site and program call-back metrics as well as monitoring QM coverage acceptability for both program sites. Virtually eliminated unnecessary and "missed" outbound calls.· Responded to all email customer contacts according to program SLA.

Woodstock, On

· Contracted position through Manpower London; contract not renewed by new owners upon aquisition.· Set up and implemented customer requested Dock Audit program, including defect root cause assignment and formal feedback reporting to contributing areas. Success resulted in move to expand implentation into Quality Inspection plans.· Successful impact of defect reduction and ease of feedback reporting resulted in meetings with company hired consultant to strategize and "lock in" performance gains as key part of recovery plan.

Sarnia, On

· Initiated and co-developed Quality Steering Report, an SPC / Excel selectable LOB/Site/Team/agent analysis tool providing all vital drill down Quality performance data. Allowed improved feedback to Operations from weekly/monthly to "on demand" (vitually real time). Report system was adopted program wide and received client praise and endorsement. · Created several additional Corporate and Client endorsed reporting tools and monitoring processes including the “Reality Check Report”, a daily analysis tool tracking Quality feedback for improved action. Report extracted occurrence frequency data from observer text, allowing improved coaching focus toward impacting root cause behaviours.· Selected three consecutive times as keynote speaker of Management Leadership Summits, motivating three largest site performance gains in quality since initial program launch.· Selected Lead Presenter by consultant and peer teams for Supervisor Competencies and Behaviours project development and pitch to senior executive in Denver Co.· Trained 'Train the Trainer', QA Certification, Leadership, Customer Service and WHMIS, along with client specific programs.

Strathroy, On

· Responsible for all operational facets of 30,000 lbs./hr. blanching/freezing line including staff work assignments. HACCP compliance, sanitation and maintenance functions (2 production seasons).· Up to 40 full time employees. Rotating shift coverage.· Completed Production Supervisor and Production Assistant Training Manuals documenting the operation and responsibilities of these positions, significantly reducing seasonal start up lead time.· Created Excel-based Reject Log Worksheet which automatically generated required Hold Codes and duration, eliminating defect impact variance and improving operational response efficiency.

Sarnia, On

· Initiated ‘Order Tracking System’ preventing high ‘lost order’ count while creating feedback reporting for improved order entry, virtually eliminating order backlog. (Remained in use 2 years after departure without need for re-design).

London, On

· Coordinated all incoming, in process and outgoing material and production scheduling functions including generation of all related documentation and inventory tracking of Hazardous Waste Transfer/Processing Warehouse to maintain Transport, Environment and Labour Ministry compliance (TDGA, Ont. Reg. 347) and ensuring operation remained on budgetary track.· Up to 10 full time employees. Responsible for 2 shifts plus 24 hour / 7 day emergency coverage.· Developed and implemented local ‘Cradle to Grave’ work order / inventory tracking system which exceeded all regulatory requirements (gained support of regional MIS as a model for divisional implementation replacing outdated and disjointed systems).

Kanata, On

· contract

Kanata, On

· Developed Problem Costing Docket allowing capture and standardized reporting of department process yield improvement/problem resolution efforts (monthly cost/savings summary reports bolstered upper management support for team activities).· Tenure included defining and documenting processes, generating procedures, auditing and ensuring operational compliance, applying Statistical Process Control techniques and other such Continuous Improvement project work.· Multi-disciplined Engineering experience including Product, Component, Quality and Supplier Quality Engineering (Senior) roles. · Over 35 certification program presentations to supplier executive and subsequent ISO based certification audits throughout the US and Canada,· Well versed in Engineering Change, Corrective Action and Discrepant Material processes.

Various Ongoing Training, Multiple

Over 35 additional Training Courses completed including; Communication & Persuasion for the Quality Professional, Behavioural.

Diploma (3 Year Technology), Electrical And Electronics Engineering