Promoted to organize and coordinate the daily operations of the Office for Exceptional Children. Successfully led a team of 4 Assistant Directors and 50+ Educational Consultants and support staff. Assisted Director in developing and implementing state initiatives aligned to strategic plan. Accountable for over $700 million in state and federal funds. Aided in development of individual business unit operational plans. Facilitated improved communication between units and ensured compliance and accountability to state and federal regulations.• Vastly improved external customer service through implementation of customer-focused standards including 24-hour turnaround on all communications. Ownership of customer service contact through issue resolution and implementation of a customer service tracking system.• Served as primary point of contact, internal lead on internal agency team assisting in creating the Comprehensive Continuous Improvement Process (CCIP) on-line grant application platform (used by districts to apply for federal and state funds) - consolidated application and eliminated 98% of paper in application process.• Lowered operating expenses 15% by introduction of automated process solutions throughout office - initiated use of desktop application to track all incoming correspondence as well as document scanning solution to reduce resource use within Due Process section.

Promoted to manage a team of 10 Educational Consultants and support staff charged with overseeing $700 million in federal and state funding allocated to educational agencies throughout Ohio. Ensured regulatory compliance with state and federal fiscal laws and rules. Clarified education agency spending and accounting issues. Oversaw discretionary projects. Developed budget in concert with legislative and budget office within agency; managed human resources issues.• Annually generated federal funding allocation for over 1,000 educational agencies. Worked closely with Department Accounting office, State Auditor’s office and United States Department of Education Federal staff on fund oversight.• Created onsite and desk monitoring protocol to ensure school district compliance with use of funds requirements.• Worked with Ohio Department of Administrative Service (DAS) to migrate line item projects to multi-year contracts, which decreased processing time by 50% and allowed for multi-year extensions.

Prepared annual educational agencies federal allocations for over 1,000 local educational agencies. Developed guidance on the use of federal and state funds to ensure compliance with state and federal laws and rules. Completed weekly and monthly reconciliation of multiple General Ledger accounts. Monitored adherence to state operating biennial budget and worked closely with Comptroller. • Provided technical assistance and professional development to educational partners in regards to the reporting of student educational data through the statewide Educational Management Information System (EMIS).