Thomas Lau Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Oversee all Pel-Air Aviation daily operations and provide flight following for all flights.Oversee the travel and accommodation arrangements of the crew on duty and training.Update operational computer systems as required, including planning and building crew rosters.Liaise with handling agents, fuel agents and other parties to provide accurate information on all flights.Monitor flights for On Time Performance, reporting any delay reasons.Coordinate any disruptions with… Show more Oversee all Pel-Air Aviation daily operations and provide flight following for all flights.Oversee the travel and accommodation arrangements of the crew on duty and training.Update operational computer systems as required, including planning and building crew rosters.Liaise with handling agents, fuel agents and other parties to provide accurate information on all flights.Monitor flights for On Time Performance, reporting any delay reasons.Coordinate any disruptions with other Operations personnel. Formulate and action disruption plans. Liaise with other departments and affected ports to minimise disruptions to passengers.In the event of an emergency; initiate the company response plan and carry out duties as requested by the Pel-Air Aviation Emergency Response Team.Co-ordinate and assist Rex Group mainline operations centre staff as required.Assess feasibility of aircraft and flight schedule against client requirement and provide commercial quotation function to Charter requests.Manage crew fatigue in accordance with FRMS. Show less

Mascot, New South Wales, Australia

Hong Kong Sar

SATS HK Limited is a joint venture of Hong Kong Airlines Ltd and SATS Ltd. We offer a comprehensive range of ground handling services from passenger handling, ramp handling, flight operations, baggage handling, load control to cargo services to our customers at Hong Kong International Airport.We are devoted to provide our finest products and services, and continue to introduce value-added services to delight our airline customers. Our unique services are built on the extensive… Show more SATS HK Limited is a joint venture of Hong Kong Airlines Ltd and SATS Ltd. We offer a comprehensive range of ground handling services from passenger handling, ramp handling, flight operations, baggage handling, load control to cargo services to our customers at Hong Kong International Airport.We are devoted to provide our finest products and services, and continue to introduce value-added services to delight our airline customers. Our unique services are built on the extensive experiences of our staff, organized systems and processes and also our passion.Title: Customer Services OfficerResponsibilities and Requirements:• Deliver pleasant passenger experience in Hong Kong Airport service areas• Must be responsible and caring with good discipline to comply shift duties• Good teamwork spirit, communication skills and eager to learn• Good command of spoken & written English and Mandarin (Preferred) Show less

Hong Kong Sar

Assisted the company to prepare for exhibition in Paperworld, Frankfurt (2014)- Took photos for the exhibition catologue- Worked on concept design

Bachelor Of Science - Bs (Honours), Aviation/Airway Management And Operations, Wam 75/100 (2Nd Class, Upper Tier)

Thesis title: Evaluating Hong Kong's air cargo hub competitiveness by adopting a theoretical approach

Bachelor’S Degree, Aviation/Airway Management And Operations

Activities and Societies: UNSW Aviation Society UNSW Hong Kong Students Association UNSW Taiwan Students Association

Diploma