Thomas L. Email & Phone Number

Philadelphia

Analytics-first approaches to SEO, Google Ads campaigns, Facebook Advertising, Social Media, Copywriting, Website Customization, and Content Marketing.

Greater Philadelphia Area

Provide marketing services to commercial photographers including• SEO auditing and implementation• Contact List Builds• Branding and Marketing strategic plans

Greater Philadelphia Area

• Create, edit, and manage content and scheduling for client and photographer facing blogs• Conduct regular mass email marketing campaigns• Created Google Ads campaign• Ran branded social media accounts

Portland, Oregon Area

Food, documentary, and commercial photography.

Portland, Oregon Area

* Maintain forum organization, permissions, and on/offboarding.* Provide Community Manager coverage during high-demand time and vacations.* Manage a team of player-moderators.* Maintain ongoing knowledge of game state and current issues across four games.* Provide guidance to CS on account takeover questions.* Work with internal teams to encourage communication and resolve emerging issues.* Serve as a Customer Advocate during decision making processes.* Write product specs and establish processes for Community Management of new games.

Portland, Oregon

* Provided day to day support for players of three different games.* Created internal wiki documents to communicate existing issues and processes to the rest of the team.* Assisted players with account takeover mitigation and security concerns.

San Francisco

* Established third-wave coffee program from the ground up* Chose and managed vendor relationships* Established processes for inventory ordering and management* Created training documents and processes for on-boarding and enhancing existing staff knowledge.

San Francisco

Photography

Education record