Continue to perform all job duties as per previous job title below.Review capital and operational budget with the Director of the department to determine end point and AV refreshment needs and establish a life cycle within available funding.o Reduced the number of end points deployed from 2019 to 2020 by well over 300 devices for a savings of more than $400,000 by adhering to policy, reviewing use cases for equipment with departments, and reducing waste.Partner with faculty, administrators, and third-party vendors to develop, design, and implement the technology needs for nearly 175 classrooms at the 4 campuses.Evaluate new technologies proposed to the environment (i.e., wireless projection, interactive display systems).Collaborated with faculty, staff, administrators, and third-party vendors during the design, construction, and integration of Loyola’s Miguel B. Fernandez Family Center for Innovation and Collaborative Learning.o Tested technology during the design phase of the project.o Participated in continual progress review during the construction phase.o Oversaw the AV integration by the AV vendor.technology needs for nearly 175 classrooms at the 4 campuses.Evaluate new technologies proposed to the environment (i.e., wireless projection, interactive display systems).Collaborated with faculty, staff, administrators, and third-party vendors during the design, construction, and integration of Loyola’s Miguel B. Fernandez Family Center for Innovation and Collaborative Learning.o Tested technology during the design phase of the project.o Participated in continual progress review during the construction phase.o Reviewed, reported, and mitigated issues related to project over run and supply chain issues.o Trained faculty and staff on use of the new technology implemented in the new facility.o Trained with my staff in the use and support of the new technologies used for this project.

Lead, motivate, coach, and support 5 tier 2 technical support resources plus 8 student resources at 3 campuses. Managed resources perform on-site analysis, diagnosis, and resolution of complex technology problems for end-users. Client Services is responsible for all computing endpoints (offices/labs/classrooms) and AV equipment in classrooms. Review incident requests and provide aid and assistance to remediate issues in a timely manner.Proactively listen to constituent needs and identify and implement solutions at the enterprise level, based on department and university goals.Partner with procurement and asset manager to research and select technology and maintain inventory management.Develop, review, and update policies and SOPs for knowledge management. Manage operational projects (end-point refreshes, classroom upgrades, software/OS roll-outs). Request and review vendor proposals. Coordinate scheduling between vendors and all necessary departments. Establish criteria for project completion and success.

Manage 26 Pomeroy IT resources at 9 customer sites across North America within the statement of work for each individual site.Produce forecasting and invoice data against SOWs and CRs.Write, quote, and approve SOWs and CRs for smaller projects outside the main contracts.Coordinate travel for resources when working projects or back-filling sites.Initiate the hiring process and conduct candidate interviews for a variety of roles on the account.Report SLA data, customer satisfaction survey results, asset management compliance, productivity, and escalations to internal management and primary client contacts.Coordinate materials and provide training related to specific network operations ticket handling for all locations where Pomeroy has network resources.Initiate the shipping and brokerage procedures for asset recovery.

Process service level agreement reporting and ticket auditing.Provide coordination and management to special projects for customer sites in North America.Maintain asset management records for customer, inventory, and out-going systems.Manage resources and assist with day-to-day work load at the Hunt Valley, MD customer site.

Coordinated scheduling for OS upgrade and system migrations with five Cincinnati customer sites.Executed 25 to 50 system upgrades and migrations with the team per day.Produced trouble logs and inventory logs for work completed and assets used.Managed five team members and directed them to migration and support roles.Trained personnel in upgrade and migration procedures, troubleshooting skills, and repair techniques.Tracked and submitted billing for project.

Troubleshot and repaired hardware and software issues for all PC types on site.Migrated data and settings from older systems to new.Maintained and supported local and network printers.Volunteered for special projects such as mass customer moves, operating system conversions, and configurations for wireless networking.Led teams of 2 - 15 technicians for move projects and hardware roll-outs.

Coordinated safety training for personnel.Trained in maintenance on various Naval aircraft.

Processed electronic data on Macintosh systems provided by graphic designers to customer specifications.Prepared data for film or press plate output.Acted as quality control for completed projects.Developed processes for other specialists to follow in working on projects.Provided technical support for the Macintosh systems.

Organized video library, assisted with commercial video shoots, assisted with audio editing