Thomas Leahy Email & Phone Number

● Led efforts to migrate accounts to a new banking vendor ● Supported client satisfaction by providing guidance through eligibility requirements● Trained Account Managers to ensure product comprehension● Managed multiple projects concurrently and worked with multiple stakeholders to ensure project completion ● Identified potential areas to improve customer flow and worked cross-functionally to implement solutions● Set departmental record for customer satisfaction rating by achieving 98% Satisfaction● Recognized gaps in training and coaching clients to self-service leading to overall satisfaction and a reduction in repeat calls● Consistent leader in daily ticket completion metrics● Identified opportunities to market ancillary products to generate revenue growth● Attended business reviews and helped drive strategy and solutions to meet end goals

Listed skills include Management, Customer Service, Leadership, Account Management, and 6 others.

• 

  Roosevelt University

  Philosophy