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My guiding principle: working smarter earns more milk!When you grow up on a dairy farm, you soon know how important it is to maximize yield. It's the difference between surviving and thriving. Farmers, like top Executives, tirelessly innovate, stretch resources, increase capacity and push to work faster. This was instilled at an early age, but I found that no matter how good a strategy was, if improperly executed, it meant less milk! Success is about balance. Yes, drive innovation, inspire teams and create opportunities for growth, but it is essential to maintain the highest operational execution. How does this knowledge benefit companies? I apply this concept dynamically to any global environment, rapidly raising both revenue and service, often without any capital expenditure. When leading, I identify and leverage motivational triggers that, when cultivated, optimize a team’s service culture to accelerate a company’s growth. Using Six Sigma, I innately assess current processes and enact change where it will generate the greatest return. I take a pure value-add approach, and have a deep understanding of varying market conditions and timing, With an international luxury background and Six Sigma Black Belt, I've been a trusted advisor for top retail and hospitality firms, driving operational excellence in sales, revenue, finance, logistics, expansion and asset management. My tactics prove valuable in the areas of training, culture, branding, wellness and sustainable programs across America, Europe and Asia. I have an extensive record of delivering Five-Star ratings, creating Michelin-Star restaurants, and outperforming competition to grow market share. Performance Highlights:o Created world’s only winery destination to achieve Forbes 5-star, AAA Five Diamond & Michelin Starso Executive-level global management experience, with working knowledge in over 100+ Countrieso
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Advisory Board MemberAuala CapitalPaso Robles, Ca, Us -
Associate Vice President, (& Head Of) Hospitality OperationsThe Wonderful Company Mar 2019 - PresentCalifornia, United StatesLead a luxury collection of renowned wineries, hotels, and restaurants - including JUSTIN, the world's first Forbes Five-Star, AAA-Five Diamond and Michelin-Starred winery. With annual revenues exceeding $1 Billion, we are one of the largest wine brands globally. The Hospitality Division comprises a portfolio of luxury restaurants, hotels and wine estates, under the award-winning brands of JUSTIN, Lewis Cellars and Landmark Vineyards -
Board Of DirectorsPaso Robles Cab Collective Jun 2020 - PresentCalifornia, United StatesThe mission of the Paso Robles CAB Collective is to educate media, trade and consumers on the quality of Cabernet Sauvignon and red Bordeaux varietals produced in Paso Robles, and to promote the varietals themselves, as well as the global marketing of Cabernet Sauvignon and red Bordeaux varietals from Paso Robles.
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Avp & Head Of HospitalityJustin Vineyards & Winery Mar 2019 - PresentPaso Robles, California, United States -
Council Member - International Hospitality & LeisureGerson Lehrman Group Apr 2018 - Mar 2019New York City Metropolitan AreaGLG is known as the world’s knowledge marketplace - connecting decision makers who want the advantage of powerful insight to council members, recognized as industry experts in their field. GLG Clients include: 50% of the Fortune 100, 9 of the 10 top technology companies,9 of the 10 leading global banks, and 350+ private equity and venture capital firms across all geographies. -
Head Of OperationsAman / Arl Marketing Inc Sep 2015 - Jan 2019Fort Lauderdale, Florida, United StatesAMAN, ranked among the top luxury lifestyle brands, is known as the most exclusive collection of resorts, spas, yachts and hideaways in the World.- Directed corporate operations in North America, as well as satellite teams in Singapore, Sri Lanka, Indonesia and Japan- Leading teams for Revenue, Sales, Spa, Finance, HR, IT, Asset Management and Global Call Center Operations we provided crucial support to 31 resorts around the world- Authored the "Standards of Service Guide" and the "Global Spa Concierge Program", both used as brand benchmarks in 20 countries- Designed a global connectivity platform, yielding 81% revenue growth over 24 months- Utilizing Six Sigma, achieved 183% production while also delivering a 15% savings in labor cost- Led numerous expansion projects across the US, Indonesia and Japan- Established long-standing relationships with premier global travel providers, such as AMEX, Andrew Harper, Virtuoso and others -
Member Of The Board Of AdvisorsLegendary Holdings Group Jan 2017 - Dec 2018Jackson Hole, WyomingLegendary Holdings Group, a small-cap private equity firm, provides diverse investment support for startups and growth-oriented firms across healthcare, hospitality and consumer services sectors. -
Advisory Council MemberAmerican Hotel & Lodging Association Mar 2013 - Feb 2017Washington D.C. Metro AreaAppointed to the Labor Relations Council (LRC)- The LRC provides industry guidance to AH&LA, in furtherance of their mission the represent the Lodging sector as it relates to current or pending labor legislation. Appointed to the Lodging Industry Ratings Advisory Committee (LIRAC) - The LIRAC assists rating organizations in the development of equitable and realistic systems, for application across the lodging sector. -
Area Operations ManagerElegant Hotels Group Feb 2013 - Sep 2015London, United Kingdom- Directed US and Caribbean operations, including a portfolio of luxury resorts, restaurants, spas and boutiques.- Led the relaunch of four different resorts, effectively raising service levels, yielding an average of 45% higher revenues (RevPAR), post reopening - Successfully increased efficiency delivering 37-41% GOP growth across the portfolio - Raised top line booking revenues from $32 million to $55 million while preparing company for its IPO - Responsible for P&L, CAPEX and implementation of corporate training initiatives across the brand- Designed the brand's strategic operations plan and service framework- Expanded corporate governance and infrastructure to allow for management contracting and franchising - leading to the acquisition of 2 additional resorts within the first year -
General ManagerElegant Hotels Group Jun 2012 - Feb 2013Barbados- Served as General Manager for the ultra-luxury hide-away, The House- Raised property standards and earned recognition as the #1 resort in the country- Managed Full property Renovation and Relaunch- Designed two new successful F&B concepts, while lowering COGS by 45% -
Reservations Revenue Manager (Corporate)Elegant Hotels Group Feb 2010 - Jun 2012Miami/Fort Lauderdale Area- Managed rate strategy and distribution for the Caribbean's resort chain- Cultivated wholesale relationships, raising overall B2B Sales from 32 to 55 Million dollars annually- Led several technical innovations, including a new booking engine and guest loyalty programs- Launched quality controls that raised service scores to 98% and saved $387,000- Directed reservations and sales teams in Fort Lauderdale, FL and Barbados, WI -
Regional Night Manager - Rockresorts Vail CollectionVail Resorts 2008 - 2009Vail, Colorado, United States- Directed operational teams at 4 Luxury Resorts in Vail- Led over 150 staff, including overnight operations at Vail Mountain in the areas of maintenance services, logistics, food service and emergency services -
Opening Manager / Manager On Duty - The Arrabelle At Vail SquareVail Resorts 2007 - 2008Vail, Colorado, United States- Opened the brand's flagship, 5-star resort - The Arrabelle at Vail Square- Led pre-opening recruitment, training, brand standards and service flow design- Oversaw Guest Service Divisions, including Front Office, PBX, Butlers, Room Service, Security, Ice Rink, Valet, Bellhops, Ski Services, and Logistics
Tom Leclair Skills
Tom Leclair Education Details
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Masters Certificate Progam In Hotel Management -
Bachelor Of Science In Business Administration -
Certificate, Glion Hotel School
Frequently Asked Questions about Tom Leclair
What company does Tom Leclair work for?
Tom Leclair works for Auala Capital
What is Tom Leclair's role at the current company?
Tom Leclair's current role is Advisory Board Member.
What is Tom Leclair's email address?
Tom Leclair's email address is to****@****ful.com
What is Tom Leclair's direct phone number?
Tom Leclair's direct phone number is (754) 216*****
What schools did Tom Leclair attend?
Tom Leclair attended Cornell University, University Of Denver - Daniels College Of Business, Glion Institute Of Higher Education.
What are some of Tom Leclair's interests?
Tom Leclair has interest in Reservations And Call Center Management, Ezee, Consulting, Synxis, Marketmatrix, Zdirect (Crm), Vendor/contract Negotiation, Revenue And Distribution Management, Hotel Opening, Lms.
What skills is Tom Leclair known for?
Tom Leclair has skills like Resorts, Hotels, Strategic Planning, Operations Management, Revenue Analysis, Hospitality Management, International Logistics, Tourism, Property Management Systems, Marketing Strategy, Budgeting, Training.
Who are Tom Leclair's colleagues?
Tom Leclair's colleagues are Tyler Langenberg, Susan Langevin, Gabrielle Natelson, Carina Tuen, Jason Miller, Heather Heiken, John Brandon Morris.
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Tom LeClair
Business Development At Black Earth Compost /Partner Development At EmerchantpayBoston, Ma3yahoo.com, gulfcoastenergy.com, blackearthcompost.com -
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