Thomas Lee Email & Phone Number

North Richland Hills, Tx, Us

Westlake, Texas, United States

Provide technical support to end users: Fidelity Associates on a variety of issues via telephone and email/chat channels. Identify, research, and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution.-Diagnose and seek technical hardware and software issues-Research issues using available information resources-Advise users on actions taken-Document all help desk interactions in the appropriate ticketing tool Identify and call out situations requiring urgent attention-Track and route incidents and requests to appropriate groups and document resolutions-Inform Techworks management of recurring problems Remain current with system information, changes and updates

Dallas/Fort Worth Area

Monitor and Manage network and system Alerts, Network Alerts, troubleshoot network, system and cloud environment problems. Assists the customer in resolving complex technical problems on a primary account by providing guidance regarding software and hardware and cloud environment problems.. Resolves and/or refers highly complex technical problems as appropriate. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Efficiently escalates incidents to higher Tier II or Tier III when required Documents incident status and solutions in incident database tools. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

Dallas/Fort Worth Area

Committed to surgery staff and patients in providing appropriate and specialized supplies for surgery cases. Attention to detail, professionalism, and follow-up with coordinators and managers in maintaining supply levels. Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity in the OR.

Dallas/Fort Worth Area

Provide logistical support to Medical Center under the supervision and direction of the Material Management Director. Responsible for the delivery of medical supplies for the pediatric hospital. Manage and controlled over $750,000 of inventory.

Dallas/Fort Worth Area

Provides leadership and manages overall direction of warehouse team members to ensure 100% customer satisfaction. Responsible for the overall direction, coordination, and evaluation of the warehouse staff. Responsible for over $1,000,000 of equipment, accounting and inventory control of customer's accounts.