Responsible for Talent development (People), Operational excellence (Process), Cost and Budget planning (P&L) for the Customer Care Centre.

Appraisal by Manager Ms Wendy Loo, DKSH Singapore Pte Ltd (see attachment 5)"Excellent working attitude & relationship management. Team player & quick learner. Responsive with good initiative."Lead in the regional implemention of in-house new CRM software - Imind (see attachment 6)Awarded during GM recognition dinner for "an excellent job as Project lead"

Appraisal by both Mr Mohamed Yusof & Ms Gelina Tay (see attachment 4)Recommended for promotion to Assistant Director on 29 May 2010 Core competencies graded at 3.66 out of 5

Appraisals by Manager Ms Janet Tay Starwood Hotels & Resorts Call Centre AP (see attachment 2 and 3)Thomas has played an instrumental role as we expanded our teams. He has actively managed existing team processes and training of our new hires, as well as new initiatives from our Division. Our customers consistently sent kudos on Thomas’ excellent customer service and recovery efforts. (28 June 2004)Thomas’ ability to lead and foster team work and spirit amongst his team members deserves to be commended (15 March 2005)

Its a great job at a time when one's fresh out of studies. Endless opportunities to meet wonderful people and maybe, make their day and ours even better. Truly a great way to fly.