Thomas Leutz Pereira Email & Phone Number

São Paulo, Brasil

- Sole responsible for People Analytics.- Successfully transitioned the area from spreadsheet-based data management to a database-driven approach starting from an empty database, resulting in efficiency and data assertion gains.- Developed API-based data ingestion and user integration solutions using Python for multiple support platforms, a large portion of the data management work that was previously done by people.- Implemented automated data visualization tools and dashboards to increase relevant data access to all stakeholders.- Deployed all services using a serverless framework with AWS S3 and Lambda and all data models are managed using DBT-Core, resulting in increased data application manageability.- Achieved significant improvements in organizing People Data, including department management, people movement management, and data processing workflows by collaborating with teams to design and implement data-driven solutions.

São Paulo, Brasil

- Expanded scope of responsibilities as part of a team which oversees all People Data for all collaborators (~3000 collaborators).- Modeled tables using SQL and Python to support various business needs.- Produced automated reports sourced from a PostgreSQL database in Metabase, tailored for different company sectors.- Developed predictive models using regression analysis to accurately forecast turnover rates based on admissions and termination data.

São Paulo, Brasil

- Designed and implemented data collection mechanisms for all training sessions, ensuring accurate and comprehensive data capture.- Created reports and analyses to identify the effectiveness of training programs, integrating data from sales metrics and call evaluations.- Automated BI reports using Google Looker Studio (formerly Data Studio), improving the accessibility of training data to stakeholders.- Identified key performance indicators (KPIs) to measure training success and areas for improvement, enabling data-driven decision-making.

São Paulo E Região, Brasil

- Developed and delivered comprehensive learning programs on financial topics, including Economics, Financial Mathematics, and Finance.- Conducted needs assessments to identify skill gaps and tailored training programs to meet specific departmental requirements.- Managed and facilitated financial training sessions for all sales and service departments within the company (~500 people).- Evaluated training effectiveness through feedback, performance metrics, and call evaluations, continuously improving programs based on data-driven insights.- Collaborated with department heads to integrate training initiatives with business strategies, promoting a culture of continuous learning and development.

São Paulo E Região, Brasil

- Conducted inbound sales, prospecting, and qualifying leads with a focus on financial consulting.- Utilized a consultative sales approach to assist clients with financial solutions.- Developed an Excel-based tool that expedited data calculations for sales consultants, significantly reducing response time by providing instant results as information was inputted.

São Paulo E Região, Brasil

- Managed over 200 international roaming agreements for voice, GPRS, 3G, and 4G services.- Prioritized and increased outbound voice and internet agreements in key tourism and economic areas, securing over 40 inbound 4G roaming agreements for the World Cup and Olympics.- Coordinated with suppliers like Syniverse and Comfone to manage traffic issues, perform network tests, and contract new services.- Strategically planned future actions to enhance Claro's service coverage, focusing on 4G technology.- Oversaw necessary tests for launching negotiated services, acting as the main contact between engineering and IT teams and partner operators, handling around 100 tests simultaneously.- Developed analytical performance reports and tracked competitor pricing, reporting performance indicators to América Móvil's headquarters in Mexico.

São Paulo E Região, Brasil

- Definição das prioridades de acordos de Roaming Internacional.- Negociação dos acordos de Roaming Internacional.