Thomas Light Email & Phone Number

Mesquite, Tx, Us

Mesquite, Tx, Us

Herndon, Virginia, Us

Auburn Hills, Mi, Us

Server and network administration for the FTSE 100 company and one of the leading providers of paper-based packaging in the world, with operations in 23 European countries and 12 countries in the Americas. Supported day to day issues as well as projects to address security, legal and regulatory obligations.

Tampa, Fl, Us

Azure network administration for the $90B technology company. Resolved issues that customers had with the Azure Network architecture and submitted via a customer ticketing system Resolved VM Server issues, Windows Server Administration, and hardware issues. Provided excellent customer service and diagnosis of customer issues or concerns using Microsoft Network tools. Provided Microsoft documentation on issues affecting the customer enabling them to correct issues with their subscription.

San Ramon, California, Us

Onsite data center support for all Intel & IBM Servers. Deployed IBM Windows images for W2K3, W2K8 & W2K12 with various editions and releases. Installed Microsoft patches and applications; McAfee Installs for client and server; Norton and Micro trend install. Project management for 24 ESXi / VMware Servers deployed into a new VMware Farm. Racked, cabled and setup Bios for ESXi boot and ESXi configuration. IBM X Series Hardware Support first contact and requested replacement hardware from IBM & Lenovo. Scheduled and replaced hardware as needed for IBM X series servers. Assisted Network team as backup support for issues, Wire shark captures for analysis by Network team, as well as cabling replacement.

Houston, Texas, Us

Deployed servers in a work group environment for Blade and stand-alone servers: IBM Intel Servers using W2K3, W2K8 & W2K12 with various editions and releases. Deployed IBM TIMS Windows images and downloaded IBM and other hardware micro-code updates (Intel, Broadcom, etc) for the most current updated system bios. Followed build plan to upgrade hardware and components (CPUs, memory, Nic cards, BHA cards). ESXi / VMware Server deployment for VMware Farm Servers. IBM X Series Hardware Support from detection of alerts to replacement of failed parts. Antivirus: McAfee Installs for client and server; Norton and Micro trend installs.

Houston, Texas, Us

Provided solutions in the Windows Server and VMware environments including builds, packages, patch installs, security processes, upgrades and break/fix. Assessed situations to determine problems, root causes, and solutions. Worked with teammates to resolve issues with clients’ hardware and software components, provide answers to questions about IT problems, and help them meet their business needs through innovative and effective IT solutions. Operated/maintained systems across multiple platforms, applications, and high availability solutions. Documented and standardized issues & task lists to enable repeatable support processes by the team. Prepared for new/changed services, managed the change process, and maintained company, regulatory, legal, and professional standards. Managed the performance of systems and services, deliverables, risk, and contingency planning; supported troubleshooting, and critical customer situations. Clients included: Amgen, Capital One, Nissan Motor Acceptance Corporation, WellPoint.

Sydney, Nsw, Au

On-site and on call first level support for local & remote server problems or system failures {Break/Fix}. Handled new and redeployment of servers in a financial data center {from box to rack, ran all cables (Network & fiber), Setup SAN {HBA card}, Apps, IBM Tivoli tools and placed on the domain}. Server NOS software used {W2K3, W2K & NT} supported over 2000 servers using IBM, Compaq, Dell & HP servers were in the domain. VM ESX Infrastructure Client was used for VM servers over the I.P network. Provide Ethernet & Fiber cabling from server to Cisco switches, including the gathering of unassigned ports to Telecom support for activation and assignment to the I.P tables. Acronis software used for server images especially IBM blade servers. TSM server setup, support and restores were supported. Applied Microsoft Security updates monthly. IBM Project Management support for Server updates and additions to the environment. HBA/SAN configuration and support, Network configuration and protocol knowledge (switch port settings, IP&IPX). Printer configuration and support including print servers. KVM setup on new servers and changes. Client: Nissan Motor Acceptance Corporation.

Dallas, Texas, Us

Configured HP laptops with various ghost images. Utilized Symantec Ghost 8.0 software to deploy XP SP2 and company applications image on corporate machines. Installed software from server based libraries and/or CDs. Replaced or upgraded memory, hard drives and installed desktop hardware. Prepared and installed HP and Sun servers, as well as cabling (Copper and Fiber) from server cabinet to the switch.

Oak Brook, Il, Us

Monitored and worked several work queues to be completed for Novell, UIDP, DSMART, TSO, RACF, and top secret applications. Successfully handled and responded to ticket requests for new accounts and update of existing accounts with new rights or memberships in a high-volume environment. Documented new/updated procedures. Managed security for active directory and mainframe for BCBS New Mexico merger.

Atlanta, Georgia, Us

Founded in 1982, AMX products span control and automation, system wide switching, audio/video signal distribution, digital signange and technology used in businesses, homes, schools, network command centers, hotels, entertainment venues, and broadcast facilities.Supported a Classified legal contract to analyze and restore 3.5 years of monthly GroupWise e-mail backups. Restored post offices one month at a time. Performed search criteria on E-Mail accounts as requested for each account the company needed information on, providing documentation of results found.

Dallas, Tx, Us

IT support for the nation’s largest and $1.3B ground transportation provider with divisions in the US, Canada, and Mexico. Multi-platform network environment included Microsoft Windows, Novell, AS400 & Tandem/NonStop systems for 6000+ users, and IIS Web Servers. Provided first level support to Helpdesk. Supported Internet and Security groups using Micro Trend software for viruses, RBL links and white listings. Used Frontrange’s HEAT ticketing system queue to resolve customer issues including managing user profiles for Windows, Novell, AS400 & GroupWise; network printers (bindery/NDS) {Jetadmin & Telnet}; data file restores or located lost files. Utilized Symantec VERITAS, Tivoli/TMS, Novell Filer, or Arcserve backup applications. Performed installations, upgrades and/or updates to Microsoft & Novell operating systems. Performed installations, upgrades or updates on Novell GroupWise E-mail Systems. Maintained a working understanding of networking protocols such as TCP/IP, IP and IPX. Experience with mobile devices (RIM Blackberry) that synchronized with messaging servers. Microsoft IIS Server experience enabling script & content changes for web sites and IIS Server support. Performed workload balancing for SQL Server (2000 & 2003). Supported adherence to Sarbanes-Oxley and PCI standards. Results & Key Accomplishments• Network environment consisted of multi-platforms such as Microsoft Windows, Novell, AS400 IBM mainframe, IBM RS/6000, and Tandem systems for 6000+ users, and IIS Web Servers in support of web user community.

Dallas, Tx, Us

Managed and monitored the daily activities of Computer Operations department to ensure we provided the best service to clients. Maintained and supported 150+ servers, 360+ locations and 6000+ users in the U.S., Canada, and Mexico. Documented and verified that correct action or procedures were followed for resolution and recovery for all incidents. Served as back-up on technical support issues, delivering reliable high performance applications and technical services. Worked with Operators to meet or exceed agreed-upon service level agreements. Supervisory responsibilities included hiring, firing, employee evaluations, scheduling, and training.Results & Key Accomplishments:• Supported 150+ servers, 360+ US and Canadian locations and 6000+ users in the U.S., Canada, and Mexico.• Cross Training. Key member of the team that eliminated a Production Control team of 9 by training the Computer Operations team to perform the function of test and production server moves for all applications and platforms. Provided cost savings of $30,000/month.

Computer Science

Various Training While At Ibm: Hipaa Compliance, Ibm Security Policies

Fda Certification To Support Amgen Client

High School Diploms, High School Diploma