- Developed a system to optimize the pipeline of patrons, resulting in less stressful rushes and shorter wait times. - Increased sales through honest upselling and cross-selling by informing customers of the trends in customer behavior.- Redesigned signs to direct pick-up orders to the correct door, reducing congestion through the food-running artery.- Redesigned bathroom signs to inform customers of their all-gender status, creating a more inclusive space and reducing congestion through the back of house artery.- Standardized cocktail recipes by creating an alphabetical graphic for reference.- Learned the value of hard work through achieving a lifetime of 3.5 years within the service industry in customer-facing positions. - Provided an inviting atmosphere by engaging with clients and proactively seeking ways to improve customer experiences.- Worked within a team of 3-4 to fully service over 200 patrons a shift.

- Proactively completed closing tasks to ensure smooth operations for servers opening the store. - Honestly guided patrons through menu choices and informed them of updated offerings and specials. - Personally fully serviced up to four tables at a time (between 15-20 guests) and communicated unique requests to back-of-house staff.

- Moved between positions by recognizing and easing chokepoints, reducing guest wait times by roughly 20%. - Instructed guests about proper equipment usage while ensuring equipment was safely set up for increased guest safety and satisfaction and reduced company liability.

- Prepared twenty-two 17-year-olds for the expectations and responsibilities of being on full-time summer staff to smoothen the transition from camper to staff. - Attended "Heads" meetings to bring up and proactively problem-solve camp-wide concerns, including supporting the needs of the staff, organizing large camp events, and creating COVID-19 protocols. - Organized and ran activities for 300 people.

- Proofread, edited, and mailed 200 counselor letters to the camper's parents. - Coordinated with the specialist team to ensure all of the camp's daily logistical needs were met by remaining flexible and supporting those needing assistance. - Eased camper's minds through secret system setting and discretion (ask me what this means). - Cared for the mental and emotional well-being of those needing off-island medical assistance by promptly ensuring documents were in order and providing an honest and optimistic atmosphere during stressful times.

- Communicated with chapter advisors on financial matters, including budgeting needs, membership dues, guest charges, fines, and operations expenses. - Collected roughly $200,000 in dues. - Led a finance committee to distribute $5,000 between nine departments each academic quarter. - Implemented a new budget request process resulting in a more engaged membership and more inspired projects all while remaining under budget. - Advised executive committee officers about worthwhile projects within their roles. Helped brainstorm and critique strategies to achieve their respective goals. - Trained successor through a 6-month-long officer transition. - Worked with the president and vice president to revise the entire set of bylaws in preparation for normal operations post-COVID-19.

- Advertised the Summer Live-In program and established relationships with potential live-in guests through the Spring resulting in a more full coliving experience and a $10,000 increase in the recruitment budget. - Led a team of six to plan and run recruitment events, resulting in a 50% increase in membership and a projected $363,000 in subsequent dues. - Created a CRM pipeline to keep track of potential new members. - Acted as a liaison between the chapter’s active members, guests, and account manager for payments, facility invoices, and revenue forecasts. - Achieved zero COVID-19 cases throughout tenure while regularly testing live-ins.