Thomas Linton Email & Phone Number

Nolensville, TN, US

San Diego, California, US

As a Vistage Chair, I help people who run businesses become better leaders, make better decisions, and get better results than they could on their own. Vistage is the world’s largest CEO coaching and peer advisory organization for small and midsize businesses. For more than 65 years, we’ve been helping CEOs, business owners, and key executives solve their.

Catapult Solutions is your catalyst for success, helping businesses and nonprofits achieve extraordinary outcomes.How We Grow Revenues:- Strategic Marketing: Crafting targeted customer personas and strategies to drive growth- Lead Generation: Delivering high-quality leads that fuel your sales pipeline- Sales Pipeline Optimization: Identify bottlenecks in.

Brentwood, TN, US

Appointed by Chief Executive Officer as Vice President and Chief Marketing Officer responsible for all aspects of marketing (brand management, marketing communications, digital marketing), patient experience, product/service commercialization, contact center sales and service and business transformation/process improvement. Consultant via Care Sherpa.

• Helping non-profits and businesses develop and implement growth strategies leveraging customer insights
• Medical Device Company: served as fractional Chief Customer Officer to help grow customer base
• Non-Profit: Developed member experience lifecycle, created new member training, upgraded website
• SaaS Start-up: Designed new website and created new sales process for education market

• Recruited by CEO of private equity back company to lead a 150 person team to increase patient flow and to educate patients on best spine care options. Company now out of business.
• Established culture of accountability after organizational assessment and leadership team rebuild.
• Created patient experience life cycle, identified pain points and simplified team member workflow.
• Galvanized and engaged team, managed sales funnel to deliver $90MM (annual $150MM).

Atlanta, Georgia, US

• Recruited by SVP of operations to stand-up a new customer experience organization.
• Orchestrated customer experience vision, mission, strategy and organizational design.
• Created customer solution roadmap leveraging voice of customer, team member and process.
• Built a customer-focused culture by engaging leaders in monthly “focus on customer” series.
• Drove ~25% improvement in customer experience metrics by improving customer pain points.

Brookfield, Wisc., US

• Recruited by my past manager to help the leader of an enterprise organization create a new client experience organization.
• Successfully mapped customer life cycle and touch points from client awareness to service.
• Created voice of customer measurement system and implemented follow-up actions based on low scores.
• Achieved 20% improvement in Net Promoter Score (NPS) and 6% improvement in customer retention.
• Improved initial product use time by 10% after finding a significant drop in first 90-day NPS scores.

Dallas, TX, US

• Recruited, following a personal recommendation from AT&T VP/GM, to lead product management and customer experience of a start-up business, AT&T Digital Life.
• Developed customer experience strategy and tactics, delivering 200% NPS growth over 6 quarters.
• Led voice of the customer platform project management effort.
• Oversaw product strategy, developed product management framework and drove revenue and margin.

New York, NY, US

• Recruited by SVP/COO Client Services to turnaround a 150 person, tier 1 customer service organization.
• Led 150-member, tier 1, customer support team.
• Resolved 37,000 issues, improved issue resolution by 5 percentage points (88% to 93%) in 4 months.
• Created a robust customer engagement follow-up framework that minimized customer complaints.
• Saved $750K and maintained positive client experience by not hiring of previously approved positions.

Charlotte, NC, US

• Recruited by Chief Marketing Officer to build a newly created marketing operations organization.
• Managed 115-member support team; drove $16M savings by replacing in-person with phone support team.
• Reduced marketing vendor base by 75%, reducing operational risk while maintaining quality of service.
• Managed balanced scorecard with key metrics for employees, customers and shareholders.
• Identified $150M of improvement opportunities for product lines leveraging analytical practices.

Boston, MA, US

• Promoted to General Manager by Chief Operating Officer to run a global marketing and sales organization.
• Led product strategy, development and go-to-market plans.
• Directed 30 global product marketing and sales leaders exceeding sales targets by 22% ($49M to $60M).
• Led 15 Six Sigma black belts delivering $17M in cost efficiencies and inventory improvements.

Mba, Marketing And Strategic Planning

Bs, Electrical Engineering

Master Of Engineering, Electrical Engineering