GGA Solutions, a leader in near shore Business Process Outsourcing with a track record of success in scaling Financial Services, Customer Experience, Sales & Marketing & Telecommunications. Now GGA is launching GGA Claims Solutions, providing near shore and on shore end to end US insurance claims handling.

Claim Leader responsible for Central Claims Region and Claims Shared Services (First Notice of Loss, Express Claims, Appraisal, Total Loss, PIP, SIU, BPO, Subrogation and Salvage).

Razor's Edge provides practical, actionable consulting on every aspect of insurance.

We provide the P&C industry complete organizational assessment's or targeted analysis relative to a very specific or narrow business issue you may have. We have very current "real world" strategic and tactical experience and focus on what areas you could improve upon right away. We provide a tactical operational plan to get better now. Our focus is on process and organizational risks and we provide diagnostic review services and claims modeling.

National Process Leader responsible for major initiatives and entire processes such as Property Damage, Casualty, and Progressive Claims Service (PCS). Influenced business goals, strategies and processes within functional areas and gained management commitment to action. Accountable for a large component of the business and full responsibility for results.

Responsible for the supervision of all litigation, attorney represented bodily injury claims, unrepresented serious injury and high exposure claims within the Southeast Texas market. This included 3 Branch Managers, 7 Team leaders and 61 employees handling $60 million in losses annually.

Served as the Extended Handling Manager responsible for all Medical, Injury and Fire/Theft claims in Kansas and Western Missouri.

Served as Eastern Iowa Claims Manager responsible for the claims operations of the Cedar Rapids, Bettendorf and Waterloo claims offices. Developed two branch managers, one who is the current state manager and three team leaders

Opened Progressive’s first branch in Southern Missouri and hired the new staff. Established relationships with local parts suppliers, rental vendors and body shops ensuring they provided excellent service to customers.