Thomas Lockyer Email & Phone Number

Liverpool, GB

Bolton, GB

• Monitor and analyse security events and incidents in conjunction with a hybrid SOC from multiple event sources including a SIEM.
• Investigate and respond to security alerts, incidents, vulnerabilities in a timely manner in accordance to SLAs and incident response procedures.
• Perform continual improvement assessments of the organization’s infrastructure and security posture.
• Assist in the deployment, configuration and ongoing management of various technologies and platforms, including a security web gateway, SIEM solution, detection and response & endpoint forensics.
• Collaborated with both internal teams and vendors to ensure best practice security controls and configurations across a wide infrastructure.

Ellesmere Port, Cheshire, GB

• Played a key role in the implementation of new security solutions, including SASE, CASB, EDR, Endpoint Management, AI Threat Detection and Response and SIEM products.
• Handled and triaged threat detection and response from incoming alerts and security advisories
• Made recommendations based on proactive “hunts” for threat actors and potential risks across the network.
• Developed and managed operational procedures to improve internal practices in regards to responding to alerts and business-as-usual processes.
• Engaged with external suppliers and support contractors to enhance the business’ security posture.
• Ran regular user awareness training and campaigns to fully assess the business’ posture in regards to phishing and potentially malicious communications.

Bootle, Merseyside, GB

• Appointed to the role of sysadmin after a successful stint as the Senior Desktop Support Analyst at The Sovini Group. My range of skills and knowledge gained from my Senior Desktop Support Analyst role laid the.
• Overseeing the business’s computer and server network which involves more than 10 locations across the UK.
• Configuring and managing server and endpoint security solutions including monitoring to protect against various forms ofattacks. This includes the configuration of alerts for unusual behaviour regarding script.
• Overseeing the email filter and managing policies to protect against unwanted and malicious emails.
• Configuring and managing the web proxy to protect endpoints.
• Performing system maintenance and upgrades on software, hardware and network configurations when needed.

Bootle, Merseyside, GB

• Oversee and manage projects including the implementation or migration of new solutions, including software/hardware inventory, patching, anti-virus and endpoint security (CylancePROTECT).
• Ensure the day-to-day tasks of the desktop support role are fulfilled by both myself and the rest of the desktop support team.
• Act as a point of escalation for the rest of the service desk team.

Bootle, Merseyside, GB

• Supported, maintained and implemented computer systems including desktops, laptops, telephones and peripherals.
• Installed, configured, tested and troubleshooted end-user hardware including desktops, network hardware, printing/scanning devices, presentation equipment and other products related to desktop infrastructure in order.
• Liaised with third-party support and vendors when necessary.
• Assisted users with any IT related incidents including software issues.
• Maintained a database of assets and documentation regarding equipment.

London, GB

• Documented, logged and tracked all requests received (phone calls/tickets/walk ups) via the incident management system (ServiceNow).
• Utilised personal experience and training to troubleshoot a wide range of software, hardware and network issues for users across multiple areas of the business across the country.
• Created and maintained knowledge base articles for specific aspects of troubleshooting and policies.
• Offered desk-side support when possible to give users the fastest possible resolution to problems with hardware/software including PCs, thin clients, monitors, peripherals and printers.
• Identified areas of the department and business where automation can replace manual processes and using Powershell or SQL
• Adhering to strict SLAs and achieving both team and personal KPIs.

Maidenhead, Berkshire, GB

• Delivered excellent customer service to thousands of customers across the UK ranging from small supermarkets to large chains.
• Processed and manipulated orders from customers ordering via electronic data interchange (EDI), email and phones during excessively busy periods using SAP within strict time frames for products to be manufactured.
• Excelled under pressure in times of crisis - implementing workarounds to ensure orders would reach bakeries on time to prevent potential loss of sales.
• Worked alongside software developers to help implement new tools and apps for the department following standard UAT guidelines.
• Reduced time spent and risk of human error on various tasks by writing either macros or formulas within Excel to automate tasks involving data processing.
• Launched an out-of-hours team to manage high volume orders by creating documentation, training individuals and assisting colleagues remotely with technical issues.

London, England, GB

• Managed multiple staff at multiple licensed betting shops that received large amounts of daily sporting bets, including bets on horse racing, greyhound racing, and football, while paying out winnings, cashing cheques.
• Resolved customer complaints and bet translation errors according to company fair deal rules whilst maintaining solid customer service initiatives.
• Ran exclusive in-store promotions in an effort to increase bets placed and offer alternative markets to customers.
• Earned a promotion from Cashier to Deputy Manager in less than 12 months.