Tom Lomax Email & Phone Number

▪ Attend deployments and actively participate to provide accurate, meaningful information▪ Develop and foster relationships with client and cross-functional teams to drive issue resolution▪ Independently develop training content and lead workshops focused on simplifying tasks and sharing information▪ Identify and account for aging fees across the Central region▪ Accountable for RFDS and scoping translation for Task 60 and 70 in several markets▪ Build and maintain strong vendor relationships to address gating financial and jurisdictional requirements▪ Recognized by peers and leaders as a critical thinker who is capable of quickly driving complex problems towards solutions

Schaumburg, Illinois, United States

▪ Identify process gaps and improve efficiency in key areaso Developed an Access database to receive daily batch files of POs from ATT, improving reporting and workflowo Subject matter expert on ATT project finance from OOM creation through project closeouto Improved ATC visibility of PO process at ATT, disseminated information to Program Manager and Revenue Administration, reducing cycle times and project stagnation▪ Forge strong partnerships with cross-functional team members leading to greater understanding of individual and team impact within the organization - strong interpersonal and communication skills contribute to group success▪ Independently develop training content and lead workshops on critical business process and systems▪ Improved institutional knowledge transfer by developing playbook for future APMs (project in progress)▪ Problem-solve a variety of issues, necessitating communication with vendors, clients, and internal employees of varying organizational levels▪ Recognized by peers and leaders as a critical thinker who is capable of quickly driving complex problems towards solutions

Chicago, Illinois, United States

▪ Developed, managed, and implemented mission critical hardware and software projects throughout the district, ensuring key stakeholders’ alignment with project objectives and delivery of impactful results▪ Recognized gaps in knowledge transfer due to lacking documentation and led a key project to formalize process and procedures▪ Consistently accoladed by Clerk and Judicial leadership for level of service, commitment, and attention to detail, ultimately leading to promotion in June of 2020

Greater Chicago Area

• Recognized by leadership for the level of service and attention to detail provided• Develop, manage, and implement PC and software projects throughout the District• Develop documentation of internal processes for current and future personnel• Create and distribute job-specific training documentation on new technologies• Conduct in-person and remote trainings on IT software and hardware• Oversaw and implemented Outlook migration, received an award for that project

Greater Chicago Area

• Oversaw site selection, leasing, construction and closeout of cellular site installations on behalf of multiple Fortune 500 wireless carriers• Facilitated multi-million-dollar Distributed Antenna System installations and modifications• Analyze lease documents, compile relevant information, and present easily understood statistic information to internal and external stakeholders• Negotiate both financially and legally advantageous lease terms• Recognized for exceptional negotiation of numerous contracts• Generate, track, and report accurate and aggressive forecast dates for internal and external stakeholders• Coordinate interdisciplinary teams to complete architecture/engineering, zoning/permitting, and environmental requirements

Oak Brook, Il

• Design, implement, and support networking hardware, VoIP phone system, and redundant internet connectivity for branch• Build and maintain file server operating Windows Server 2008• Troubleshoot and resolve technical issues and contractual disputes ensuring positive client experience while minimizing cost to Premier • Facilitate relationships with over 1000 merchant and agent partners increasing client satisfaction and retention• Develop, evaluate, and implement underwriting procedures for incoming clients, reducing company’s exposure to unnecessary financial risk• Mastery of industry specific technologies such as terminals, systems, and overall technical processes improving response time to customer inquiries• Author and administer a technical knowledgebase to lead customer service employees in resolving technical calls

Bachelor’S Degree, Computer Science, 3.8

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Science, 3.8