Thomas Long Email & Phone Number

London, England, United Kingdom

Brentford, England, United Kingdom

• Retail Estate Design Manager, Sky Feb 2021 - PresentIn this role I have been responsible for representing Sky in a stakeholder-facing role, accountable for surveying retail units prior to tenancy, during construction.
• Ensuring all operations are carried out in a cost-effective and timely manner, through taking an active role in implementing key strategies, in line with industry standards and existing company reputation
• Playing a pivotal role in strengthening relationships with suppliers and contractors and maximising the value of these relationships
• Mobilising site projects through making informed decisions using advanced analysis, and effectively allocating resources to team members to enable deliverables to be achieved
• Maintaining a firm focus on improving business profitability and led a reoccurring annual saving of £70k by re-evaluating current processes
• Accountable for executing the decisions around key activity, such as approving marketing content, advising Sky Europe Retail, and managing the budget and cost assumptions

Brentford, England, United Kingdom

• Telecom/AV Engineer, Sky May 2015 – Feb 2020I successfully managed operational platforms for Sky, VC Polycom/Cisco, and provided technical support for all business areas and ad-hoc projects, whilst managing an annual.
• Utilised high emotional intelligence to build strong rapport with all stakeholders, implementing a tailored approach for each individual, including the company CEO and CFO, national engineers, admin staff and.
• Improved technical troubleshooting and system and equipment configuration, evaluating proposed changes, and making suggestions for improvement
• Dynamically liaised with various external companies - Warner Media, Disney and Fox, as well as Comcast/NBCU teams, effectively managing stakeholder relationships
• Supported events and networks, such as onsite cinema and venues, during office and out of office hours, traveling to sites around the UK, such as Leeds & Central London, as required
• Owned the quality of team performance by prioritising orders in line with their urgency, complexity, and target completion date, factoring in capacity for all associated systems

Reading, England, United Kingdom

• Retail Sales Agent, Sky Nov 2014 – April 2015As a sales agent I was representing Sky through promoting products, actively encouraging sales, and working towards monthly targets to achieve individual and team goals.
• Promoted and engaged in teamwork and collaboration in order to build trust, motivate and achieve business expectations to a high standard
• Liaised with potential customers and built rapport, through providing a warm and friendly service, and extensive product knowledge to recommend suitable services

Basingstoke, England, United Kingdom

• I led the branch successfully by managing daily operational tasks, as well as the team.
• Responsible for financial coordination and handling large amounts of money in a diligent and accurate manner, with a focus on security and scams
• Accountable for cashing up duties and reporting daily and weekly transactions
• Successful staff coordination and rota management to ensure business operations are met
• Travelling as required across national sites, managing various branches and events