• Collaborated with clinical & financial stakeholders on ad hoc business analysis by writing SQL queries in Microsoft SSMS and Access to generate custom reports• Developed custom R scripts to identify qualifying parties for COVID-19 vaccine efforts• Streamlined and updated the pharmacy’s financial reporting using DAX to shorten monthly turnaround time to two business days from an original timeframe of 1-2 weeks• Prepared and maintained Microsoft Power BI and SmartSheet dashboards used by executive stakeholders within clinical operations and the finance department• Assisted Business Intelligence with requirement gathering for Enterprise Data Warehouse

• Prepared a market segmentation analysis as a consultant for a client who ran a 3-D photo asset management software and services start-up • Analyzed U.S. NAICS dataset and industry reports to identify options for target market selection• Drafted marketing plan with a 4P marketing mix for targeting hardware retailer suppliers as potential customers for the start-up • Evaluated strategies for prospective market growth in U.S. as a consultant on behalf of an international client that was a gas cylinder manufacturer based in Brazil• Conducted research using Capital IQ and EDGAR to prepare SWOT and PEST analyses for the manufacturer• Interviewed subject matter experts on various topics including tariffs, foreign direct investment, and operations• Performed market research on customer profiles as a consultant for a client who was a pizza chain earning $36M annually with 60 locations• Created and administered customer survey to over 46,000 people concerning their consumer behaviors • Delivered presentations to clients’ leadership teams on strategic insights, data analytics, and recommendations

• Developed and priced offerings for Medical Assistant training programs aimed towards large health systems as a consultant intern• Delivered presentation on proposed offerings and go-to market strategy for department leads and the CEO• Conducted PEST and financial analyses to identify forces impacting market for MA education in several states as well as related challenges• Drafted comprehensive report with target market profiles, financial forecasts, and preliminary budgets to assist with identifying potential customers and clients

- Managed a monthly balance of $75,000 for the office's deposit accounts with the U.S. Patent & Trademark Office, the World Intellectual Property Organization, and the U.S. Copyright Office- Arranged for payment of invoices from dozens of international vendors across six continents on behalf of firm's customers- Maintained database and monitored distribution of $4,000,000 in funds for firm's charity efforts- Collaborated with billing department in Tampa to draft and submit six months of invoices, which totaled more than $1,000,000, within only two months - Researched information on aged balances and refunds with accounting department in Baltimore to ensure that resolution of outstanding accounts was a success- Prepared spreadsheets of estimated fees and costs for clients

- Supervised the daily activities and training of a team of four-to-eight people tasked with handling thousands of court filings, mailings, or deed recordings related to foreclosures in Maryland, Virginia, West Virginia or Washington, D.C.- Managed fulfillment of municipal requirements for recording deeds and completing closings- Answered foreclosure inquiries from Fannie Mae, Freddie Mac, and various other customers/clients including banks in the Fortune 500- Designed workflow processes for implementation in internal case management software- Reviewed dozens of bank documents, title reports, and public records weekly to verify sale info and court filings in order to ensure success of foreclosure proceedings

- Maintained case files and indices for attorneys handling massive class action litigation matters for various clients/customers- Monitored monthly client billing progress as well as submission of invoices