Thomas Mack Email & Phone Number

Cambridge, Ma, Us

Executive for Pega’s as a Service business. Leading business/commercialization AI (Generative AI, ML, & NLP) and cloud strategy and defining cloud client experience product direction.Developed the Pega Cloud Services Business from a startup division within Pega to now supporting the core direction for a Pega as an ‘as a Service’ software company. Leading Pega Cloud Services to being the standard for sales opportunities, while achieving >65% of all net new sales in 2020. •Building and leading a global team (US, EMEA, APJ) of Cloud Business Owners who drive business within their regions/verticals to promote the Pega Cloud Services value. The Cloud Business Owners are industry experts that operate cross functionally to ensure we are addressing the respective markets demands, supporting deal framing, business assessments, and meet with client executive and technical staff to define the benefits and value of Pega Cloud Services.• Managing the health of the Pega Cloud Business. Driving business systems to operate in an ‘as a Service’ software organization. Including business strategy guidance of new offering's positioning and business assessments, from projected cost impacts and commercial delivery. • Leading Pega Cloud Service product management for non-functional ‘as a Service’ client experience to support buying and continuous delivery journeys.• Creating and implementing go-to-market strategies, competitive analysis, managing pipelines, and closing deals.• Working cross-functionally with Sales, Consulting, Alliances and Product Marketing teams to promote Pega Cloud Services to our clients.• Managing messaging and enablement practices and policies for Pega's sales, service, and partner teams for navigating, successfully selling and operating with Pega’s ‘as a Service’ direction.

Cambridge, Ma, Us

Executive for Pega’s Cloud business, commercialization initiatives and defining product direction in the market.•Building and leading a global team (US, EMEA, APJ) of Cloud Business Advisors who drive business within their regions/verticals to promote the Pega Cloud Services value. The Cloud Business Advisors are industry experts that operate cross functionally to ensure we are addressing the respective markets demands, supporting deal framing, business assessments, and meet with client executive and technical staff to define the benefits and value of Pega Cloud Services. • Managing the health of the Pega Cloud Business and driving best practices and business systems to operate in an ‘as a Service’ software organization. • Working cross-functionally with Sales, Consulting, Alliances and Product Marketing teams to promote Pega Cloud Services to our clients.• Creating and implementing go-to-market strategies, competitive analysis, managing pipelines, and closing deals.• Managing enablement practices and policies for Pega's sales, service, and partner teams for navigating, successfully selling and operating with Pega’s ‘as a Service’ direction.

Cambridge, Ma, Us

Cloud Services Sales and Strategy: Leading the global cloud business team for supporting adoption of the industry leading Pega Cloud Services. Supporting building vision and setting direction for Pega's overall cloud position in the market.*Grew Pega Cloud sales by over 520% in 3 years, a CAGR >150% since joining. • Working with cross-functional Sales, Consulting, Alliances and Product Management teams to evangelize Pega Cloud Services to our customers. • Creating and implementing go-to-market strategies, competitive analysis, managing pipelines, and closing deals.• Leading Pega Cloud sales from supporting qualification, pricing, deal structuring, legal red-lines, and contract negotiations. • Managing enablement practices and policies for Pega's sales teams on navigating and successfully selling Pega Cloud to their customers.

Cambridge, Ma, Us

Supporting global adoption for the Pega Cloud solution by working with cross-functional Sales, Consulting, Alliances and Product Management teams to evangelize our new Pega Cloud offering to our customers. • Creating and implementing go-to-market strategies, competitive analysis, generating pipeline, and closing deals.• Supporting Pega Cloud sales from qualification, pricing, deal structuring, legal red-lines, and contract negotiations.

Dallas, Tx, Us

Technical Sales Consultant supporting critical efforts in building the market for AT&T's Public and Private Cloud Solutions. Led Technical Sales for Compute, Storage and Platform as-a-Service covering the Central to Rocky Mountain US regions.

*Acquired by Oracle* http://www.oracle.com/us/corporate/press/1653424Collective Intellect is SaaS based text and social media analytic company. CI is the leader in enabling social CRM through our web-based, automated, real-time text mining and analytic software. The solution enables customers to collect, process, and synthesize intelligence from online customer conversations and other available proprietary content, so that you can listen to and understand what is important to your customers. • Lead Sales Engineer• Solution architect for complex client and channel opportunities. • Built and implemented sales qualification process• Responsible for pre-sales efforts surrounding products and solutions Collective Intellect offers in the market

Chelmsford, Ma, Us

LiveProcess is the market-leading emergency management SAAS solution for hospitals, healthcare systems and regional health preparedness districts. LiveProcess enables healthcare organizations to improve patient care, operational efficiency, and mitigate risk with advanced Notification, Collaboration, Process Management, and Documentation Libraries.• Lead regional Systems Engineer for the Central US. • Account management with a focus on maintaining relationships with existing and renewing customer base• Consultative demonstrations of product to new and existing customers to determine proper fit and functionality within their daily processes• Advising customers on how to best utilize and apply LiveProcess products and look for opportunities to increase our solutions value• Function as an Implementation Project Manager for new client installations, including trainings• Assist sales team in developing market strategies that resulted in revenue and organizational success• Perform as an emergency management industry processes flow specialist, assisting with development of exercise scenarios/documents, and providing input based upon industry needs for software and technology.

Grapevine, Texas, Us

KS2 Technologies is an IBM and Oracle Certified business partner. At KS2 Technologies I gained a wide variety of skills from software and hardware hands-on integration to pre and post technical sales consulting for IBM, Oracle, and VMware product lines. I also gained experience with project management of technical resources.IT consultant for expanding KS2 Technologies’ IT offerings in both new hardware and software• ‘new’ technology specialist to quickly learn and implement unknown hardware and software needs.• Lead JD Edwards EnterpriseOne CNC consultant o CNC administration for JDEdwards EnterpriseOne 8.12 & 9.0 maintenance, upgrades and new installations o Oracle Application Server and IBM WebSphere Application Server implementations o Integrations with JDEdwards and backend systems and software, such as LDAP with existing Microsoft Active Directory, E1 Business Services and WebSphere Portal• Building customer relationships for continued re-occurring business.• VMware specialist• Technical pre/post sales - coordinating implementation projects• Branched hardware sales offerings into datacenter level Toshiba UPS units.• Increased operational efficiency and saved costs by moving internal IT infrastructure onto Amazon’s EC2 Cloud Computing.• Improved customer’s satisfaction during periods where third-party vendor support was required.• Experience with coordinating and installing IBM hardware - System i, System x, and BladeCenters• Extensive experience writing documentation for installation and configurations.

IVR VoIP technician. Worked on IVR systems on NEC cards. Created solutions for customers' needs that integrated with real time database updates. Worked with PHP and MySQL programming.

Education record

B.S., Electrical Engineering