•Strategic development of business plans for products targeted at the Canadian market.•Launch new products to the sales and service teams, ensuring a seamless introduction.•Developed compelling presentations for individual customers and trade shows to drive product awareness and engagement.•Conduct product demonstrations, showcasing key functionalities and benefits to potential customers.•Provide technical support to the sales and service teams, addressing customer quality issues promptly.•Develop and execute comprehensive training programs to empower service and sales teams with in-depth product knowledge.•Ensured teams were well-equipped to provide excellent customer support and make informed sales decisions.•Act as a liaison between the Canadian market and the global R&D team.

•Execute and manage both pre-award and post-award tasks related to the projects in an efficientand cost saving manner while ensuring timely execution of various obligations to meet projectschedules while also managing costs in line with business expectations.•Review purchase order and customer specifications ensuring proper execution of the contact.•Prepare and supply technical documentation as required by the contract which include, but notlimited to, submission and return of approval drawings, final project manuals and/or customizedproject documentation as stated in the contract.• Organize kick-off meeting with sales, vendors and attend project related meetings.• Review and submit documents and drawings to and from vendors.•Maintain accurate, accessible project records ensuring that contract execution in handledaccording to company procedures, quality assurance policies and legal requirements whenrelevant.•Manage and interact with various internal functions such as product companies, marketing,sales, finance, logistics and the service department.• Provide internal technical product support to the sales department.

• Monitor remotely the health reliability of clients’ machinery.• Optimize equipment profitability through preventive maintenance. • Submit action plans and recommendation for equipment maintenance and repairs.• Follow-up on repairs and maintenance to ensure minimal negative impact to production.• Identify and analyze equipment health through fluid analysis and remote computer tracking.• Develop reports for ease of data review and identification.• Identify and cross-reference information and data with various software platforms.• Act as resource for clients and sale representatives in effective and economical preventive maintenance.

• Implement areas for continuous improvement of product performance• Design and manufacture custom test benches on sporting equipment• Perform benchmark testing on raw materials for bench marking• Review performance test data for standard submission.• Prioritize specific product testing to ensure efficient manufacturing timeline• Develop Excel spreadsheets for filter and organize raw test data.• Develop new laboratory testing equipment and procedures for enhance customer satisfaction

• Verified manufacturing process accuracy with First Article Inspection Report (FAIRs)• Communicated with multiple departments to ensure proper gathering and transmission of information.• Technical document preparation for component and manufacturing procedure conformance.• Analysis of data for production efficiency.• Managed time based on importance of projects.Skills Developed: Communication • Technical Writing • Machine Shop • Time-management • Logic