Licenssed insurance property adjuster with current licenses in Texas (home state) and Louisiana and more to come. High and steep certified, experience in Xactimate X1 and Symbility. CAT preferred, daily experience.

Working together with Data Center Operations and Network Security, prepare OpenStack hypervisors running Ubuntu for use in private cloud deployments. Deployments range in size from proof-of-concept (8-12 servers), to full production deployments consisting of 20-100+ servers (or more) utilizing various backend storage technologies like Cinder, Swift and Ceph. Deployments range from Rackspace DC's to Customer DC's (CDC) on HP, Dell and OpenCompute hardware, and all deployed using Ansible or Cobbler.Current position focuses on hardware prep, configuration and installation, all of which is practice and familiarization for an Engineering position to support and troubleshoot deployed private clouds.

Working as a technical resource of the Rackspace Private Cloud Account team, I prepare Ubuntu servers for use in Rackspace Private Cloud OpenStack deployments. This is to streamline the OpenStack installation process for the OpenStack Engineering Team, resulting in quicker deployments for customers.

Assisting in the physical data center migration of over 3500+ devices to new locations run by Rackspace until end of October, 2013. Providing information and consultations with customers concerning their migration options, including logical and physical migration targets, and working closely with other dedicated Migration Team members to develop new options and processes.

Providing Microsoft Windows Server support and troubleshooting to customers by phone and ticketing system in our Corporate business unit (formerly known as Intensive). Spheres of support include Cloud products, MSSQL, IIS, FTP and OS troubleshooting on various Windows Server products, with a significant emphasis on providing Fanatical Support.

Matrix - M4Matrix - M5

Gather information, research/test, document, trainWrote 230 pg. training manual.

Install, configure and administer backup software on client servers accessed remotely via SSH/Telnet (Linux and Windows). Versed in Legato Networker (2007 - 2008) and CommVault Galaxy (late 2007 - Current).Troubleshoot backup failures (Windows & Linux) by verifying bi-directional network connectivity; checking/updating persistent routes for gateway and backup server access; reading error logs and research.Provide exceptional technical customer service via phone, email, and ticketing system. Service data restore requests and provide instruction, insight and guidance to customers for backup planning and data protection.Provide managed backup support to over 40,000 customers on Linux and Windows platforms combined, backing up over 6 PB/month.Backup Agents installed/supported:File System (W & L)MS SQLMySQLExchangeSharepointOracleClustering (Windows & Linux)

Worked with Pre-press team providing technical support, graphic design and layout support functions using Quark Express, Adobe Photoshop and Adobe Illustrator. Filled role as primary scanning technician on high-end Scitex scanning equipment for customer-supplied artwork.