Manage multiple customer facing website features as well as the product roadmap for future site experiences. Making the website experience as efficient and enticing as possible with conversion in mind is the goal.

- Deployed VOC (Voice of the Customer) and manage the actions needed as a result of the responses obtained through website surveys, and through 125 store point of sale units.- Responsible for managing the dropship program, which doubled in live shipping vendors during oversight.- Initiate the RFP and setup of multiple active 3rd party partnerships and multiple temporary assignments.- Personalization product owner responsible for website recommendation zones, targeted experiences, and A/B testing.- Manage website reviews, question and answers, and user-generated content (photo and video submissions).- Launched multiple guided selling tools and fitment finders (finder.sportsmans.com) to help increase conversion.- Act as liaison between business and IT for website bugs, site improvements, UX/UI , and process improvements.

- Grew new SKU setup for Sportsmans.com by 60+% YOY in 2019 and 2020.- Direct the photo studio and website product imagery including original mapping of 150k SKUs to their unattached images.- Successfully organized many areas of the new platform launch from SAP ATG to SAP Hybris, including overall project management, user testing, training, and definition of best in class product details and specifications.

- Develop playbook for sellers to expand their sales internationally. - Consult with top eBay sellers to set the global strategy that fits best with their business.- Focus on Mexico and Latin American expansion with other countries worldwide within scope as well.- Gain understanding of global shipping carrier best practices, 3rd party software optimization, country and regional risk profiles and more.- Create playbook based materials for use in bulk messaging, webinars, knowledge base, etc.

- Set site marketing plans for exposure in 180 countries worldwide.- Sourced inventory for eBay global homepage events and Global Deals pages.- Executed Q4 ramp and holiday plans covering largest eCommerce US holidays as well as worldwide holidays and top buying events.- Worked closely with marketing design and planning teams in Mexico, China, Russia, Switzerland & Czech Republic. - Implemented global retail calendar to align international teams with United States eBay core marketing team.- Partnered with eBay BD teams and sellers from US, China, Russia, Israel, Australia, United Kingdom, Germany, Spain, Italy, South Korea, Singapore, Hong Kong and more to source and promote inventory through eBay marketplace promotions.- Managed North American sourcing for strategic partnership between eBay and JD.com in China and additionally with other Chinese retail partners.

- Responsible for on-boarding the largest strategic sellers to eBay's marketplace.- Set up account in the system to minimize any friction so sellers could ramp quickly.- Trained sellers on listing, store setup and logistics best practices.- Worked in tandem with technical integration colleagues to ensure any API development, 3rd party solutions or homegrown inventory or management systems were aligned with eBay systems.

- Project initiation and early management of consolidation of one 350,000 sq. ft. warehouse into an existing operational 650,000 sq. ft. warehouse.- Drafted RFP (request for proposal) and managed delivery, response and strength priority of multiple RFP companies.- Investigated flow engineering and capacity requirements to ensure volume forecast was within space availability.- Created centralized library of existing CAD layout diagrams and equipment lists.- Utilized project management software, GANTT and burnup/burndown charts to communicate progress to stakeholders.

- Reworked Supplier Onboarding Team to eliminate touch points and lag time cutting new supplier ramp up time in half.- Directed Training Team responsible for training 1000+ drop ship suppliers and 150+ merchandising associates.- Helped define and prioritized ongoing enhancements for graphical user interface (GUI) used by suppliers to create product, retrieve orders, ship confirm orders and process returns.- Led the initiation of a new channel for selling; consignment.- Completed a new direct purchase vendor agreement focused on eliminating barriers to doing business.

- Managed supplier fulfillment analytics for 1000+ suppliers which accounted for 80% of gross merchandise sales (GMS)- Created Supplier Onboarding Team which improved quality and consistency of training and cut new supplier ramp up time in half.- Redesigned a new Partner Scorecard focused on actionable metrics that affect customers directly when improved.- Created a Partner Performance Report and accompanying process to identify lowest performing partners, trigger actions they can take to improve and measure the short to long-term performance trend. - Was able to increase the % of drop shipment supplier on time order shipments, shipments without supplier cancels, valid tracking, and expedited shipments.- Personally organized and later managed a team from start to finish to hold the Partner Summit, an industry event from 2007-2011. During my management, the event grew from 300 to 600+ attendees. This event was attended by industry leading sellers, respected e-commerce experts and by multinational sponsor organizations. - Communicated, tracked and gathered 1300 newly re-signed supplier agreements allowing the company to implement returns policies which resulted in savings of $8M in returns costs and a 2% reduction in overall returns.- Key member of many exclusive teams, including Q4 Team - holiday sales direction and preparedness, Returns Costing Task Force - investigating inefficiencies and proposing solutions saving the company upwards of $8M and Interface Transition Team - transition of 1000 suppliers from third party to an in-house solution saving $1M/year.- Managed the macro level operational direction of Partner Account Managers; 35 buying team representatives responsible for micro level monitoring and enforcement of policies within the Partner Program.

- Analyzed performance data across 1000+ suppliers who accounted for 80% of Overstock's gross merchandise sales (GMS).- Reported to company executives in tri-weekly operations meetings covering the status of supplier performance.- Responsible for internal and external communication regarding Partner Program policy, special events/promotions and system enhancements.- Redesigned packing insert for placement in all end-customer shipments.- Planned 400 attendee industry event "Partner Summit", bringing together industry leading suppliers, renowned speakers and Overstock executive and merchandising teams.

Photography side business specializing in scenic and landscapes, selling to the general public and commercially.

- Liaison between condo owners and accounting to ensure finances were current.- Conducted weekly informational presentations for condo owners and guests.- Involved in problem solving and quick decisions with issues that arose in a 500+ room hotel and conference center, including sudden weather related incidents such as power outages, avalanches and road closures.- Scheduled ownership units year round in a floating week system.- Blocked external exchange guests on a weekly basis.