Thomas Mastick Email and Phone Number
Thomas Mastick work email
- Valid
- Valid
Thomas Mastick personal email
I provide high quality customer service and support. Specifically, I am especially adept at handling customer requests, organization, research and quality control. Other strong proficiencies I possess include resource management, project coordination, team collaboration, computer services and communication.My areas of expertise include the following:• Client Service• Project Coordination• Professional telephone coverage and screening• Drafting and editing documents• Organizing intra- and inter-departmental communication and resources• Calendar management• Budgeting• Microsoft Excel, Word and Outlook
Hd Supply Interior Solutions
View- Website:
- hdsupplyinteriors.com
- Employees:
- 329
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Customer Service RepresentativeHd Supply Interior Solutions 2015 - PresentRaleigh-Durham, North Carolina Area- Resolve all customer issues as they arise to the complete satisfaction of the client. - Respond to customer quotation requests and orders.- Perform follow-ups to ensure the highest level of customer expectations are met and exceeded.- Utilize computerized systems, including SAP, for tracking customer work orders, information gathering and troubleshooting.
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Administrative AssistantHabitat For Humanity Wake County 2013 - 2015Raleigh-Durham, North Carolina Area(part-time volunteer)- Researched new and current business donors for complete and accurate entries into Habitat’s Restore donation database.- Created, updated and organized spreadsheet based time records of all Community Service volunteers.- Entered all interested parties’ information into Habitat’s database for newsletter distributions.- Improved the Restore Procurement department’s productivity by 7.5% through the contribution of time and talent and achieved results in record time.- Increased accuracy of the organization’s donation and Community Service databases by 10% through the application of methodical investigation and analysis of all raw data prior to making final entries. -
Customer Service RepresentativeHarris Teeter Sep 2008 - 2015Raleigh-Durham, North Carolina Area(full-time)- Won the monthly Harris Teeter Associate Service Excellence Award in 2015 based on popular customer vote- Conferred the quarterly iLead Award in 2014 for outstanding customer service, exemplary co-worker collaboration and perfect attendance- Primary contact for all customer inquiries, requests and complaints- Supervised all Front End activities to attain superior customer satisfaction- Directed and trained up to 10 associates, simultaneously, to ensure smooth customer- and policy-driven operations- Answered and fielded customer phone calls- Administered all Customer Service Desk transactions, including, Western Union wire transfers, money orders, purchase refunds and lottery purchases- Conducted accounting procedures in the store’s Cash Office -
Tax Specialist 3H&R Block 2008 - 2011Raleigh-Durham, North Carolina Area(part-time)- Prepared tax returns for clients through face-to-face client interviews and thorough research- Developed relationships of mutual trust and respect with customers- Marketed tax services to prospective clients- Exceeded Tax Client Retention goal by 10% through superior rapport building with customers- Achieved 4 levels of Tax Professional certifications in the first two years- Performed various administrative functions, such as: handling inbound and outbound customer calls, scheduling client appointments through a multiple-user, online calendar; creating documents with Microsoft software tools; carrying out extensive internet research of accounting and tax policies and regulations -
Validation TechnicianHospira 2005 - 2007Rocky Mount, Nc(First year - Full-Time Contract through Kelly Scientific Resources - Cary, NC; Thereafter, Permanent with Hospira)- Verified consistency of product manufacturing processes to engineering specifications- Used testing, research and data analysis to identify manufacturing inconsistencies- Found manufacturing discrepancies and directed interdepartmental collaboration to remedy the problems- Documented and presented data, findings and conclusions utilizing Microsoft Word, Excel and PowerPoint - Saved thousands of dollars and met tight deadline by persevering on a project for 19 consecutive hours -
Computer Software EngineerIbm (Pc Division) 2000 - 2005Rtp - Durham, NcNote: Lenovo purchased IBM's PC Division in 2005(Full-time Contract through Intervise Consultants, Inc. - Raleigh, NC)- Customized and tested PC system software environments for large clients- Documented Test Plans and Test Results using MS Word and delivered the documentation and the software platforms to customers- Rescued a Fortune 1000 client and saved $10 million per year in revenue by coordinating several departments to resolve product issues- Worked on average of 6 customer service projects concurrently- Cut work redundancy 20% by auditing accuracy of peer documentation- Created Lotus Notes based national standard operating procedures for IBM to ensure uniform application of departmental job parameters
Thomas Mastick Skills
Thomas Mastick Education Details
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3.94
Frequently Asked Questions about Thomas Mastick
What company does Thomas Mastick work for?
Thomas Mastick works for Hd Supply Interior Solutions
What is Thomas Mastick's role at the current company?
Thomas Mastick's current role is Customer Service Representative | Administrative Assistant | Project Coordinator | * Experienced * Take Charge *.
What is Thomas Mastick's email address?
Thomas Mastick's email address is nc****@****.rr.com
What schools did Thomas Mastick attend?
Thomas Mastick attended Roosevelt University.
What are some of Thomas Mastick's interests?
Thomas Mastick has interest in Economic Empowerment.
What skills is Thomas Mastick known for?
Thomas Mastick has skills like Customer Service, Management, Close Attention To Detail, Dependable Team Player, Microsoft Office, Great Communications Skills, Administrative Functions, Documentations, Marketing, Tenacious Work Ethic, Time Management, Expense Budget Management.
Who are Thomas Mastick's colleagues?
Thomas Mastick's colleagues are Eric Meyer, Anthony Walker, Steve Hollenbeck, Danielle Nies, Geoffrey Graydon, Kim Brandt, Pradeep Maurya.
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