Thomas Mastick Email & Phone Number

Raleigh-Durham, North Carolina Area

- Resolve all customer issues as they arise to the complete satisfaction of the client. - Respond to customer quotation requests and orders.- Perform follow-ups to ensure the highest level of customer expectations are met and exceeded.- Utilize computerized systems, including SAP, for tracking customer work orders, information gathering and troubleshooting.

Raleigh-Durham, North Carolina Area

(part-time volunteer)- Researched new and current business donors for complete and accurate entries into Habitat’s Restore donation database.- Created, updated and organized spreadsheet based time records of all Community Service volunteers.- Entered all interested parties’ information into Habitat’s database for newsletter distributions.- Improved the Restore Procurement department’s productivity by 7.5% through the contribution of time and talent and achieved results in record time.- Increased accuracy of the organization’s donation and Community Service databases by 10% through the application of methodical investigation and analysis of all raw data prior to making final entries.

Raleigh-Durham, North Carolina Area

(full-time)- Won the monthly Harris Teeter Associate Service Excellence Award in 2015 based on popular customer vote- Conferred the quarterly iLead Award in 2014 for outstanding customer service, exemplary co-worker collaboration and perfect attendance- Primary contact for all customer inquiries, requests and complaints- Supervised all Front End activities to attain superior customer satisfaction- Directed and trained up to 10 associates, simultaneously, to ensure smooth customer- and policy-driven operations- Answered and fielded customer phone calls- Administered all Customer Service Desk transactions, including, Western Union wire transfers, money orders, purchase refunds and lottery purchases- Conducted accounting procedures in the store’s Cash Office

Raleigh-Durham, North Carolina Area

(part-time)- Prepared tax returns for clients through face-to-face client interviews and thorough research- Developed relationships of mutual trust and respect with customers- Marketed tax services to prospective clients- Exceeded Tax Client Retention goal by 10% through superior rapport building with customers- Achieved 4 levels of Tax Professional certifications in the first two years- Performed various administrative functions, such as: handling inbound and outbound customer calls, scheduling client appointments through a multiple-user, online calendar; creating documents with Microsoft software tools; carrying out extensive internet research of accounting and tax policies and regulations

Rocky Mount, Nc

(First year - Full-Time Contract through Kelly Scientific Resources - Cary, NC; Thereafter, Permanent with Hospira)- Verified consistency of product manufacturing processes to engineering specifications- Used testing, research and data analysis to identify manufacturing inconsistencies- Found manufacturing discrepancies and directed interdepartmental collaboration to remedy the problems- Documented and presented data, findings and conclusions utilizing Microsoft Word, Excel and PowerPoint - Saved thousands of dollars and met tight deadline by persevering on a project for 19 consecutive hours

Rtp - Durham, Nc

Note: Lenovo purchased IBM's PC Division in 2005(Full-time Contract through Intervise Consultants, Inc. - Raleigh, NC)- Customized and tested PC system software environments for large clients- Documented Test Plans and Test Results using MS Word and delivered the documentation and the software platforms to customers- Rescued a Fortune 1000 client and saved $10 million per year in revenue by coordinating several departments to resolve product issues- Worked on average of 6 customer service projects concurrently- Cut work redundancy 20% by auditing accuracy of peer documentation- Created Lotus Notes based national standard operating procedures for IBM to ensure uniform application of departmental job parameters