Thomas Mathew . Cert Cii Email & Phone Number

Oman

1. Evaluated repair shops across the sultanate with the intent of expanding Dhofar insurance network of preferred garages and repair facilities,and negotiated labor and painting rates and warranties with selected repair shops.2. Involved in the development of settlement structure for the Dhofar insurance panel garages with the objective of controlling the loss ratio and establishing a quarterly review meeting with the garages to facilitate any changes to the process that would be the beneficial to both parties3. Assigned surveyors to conduct daily surveys , issued repair orders and settled premium vehicles as well as commercial trucks with the workshops as part of the claim process.4. Monitored the average claim rate per surveyor quarterly 5. Reviewed and approved claims that exceed the limit for surveyor approval on a case-by- case basis 6. Reviewed CTL claims to determine whether the claim can be repaired or should be cancelled 7. Held daily meetings with the teams to ensure a consistent level of claim control , quality work , , and timely settlement of claims.

Oman

1. Allocating the motor surveyors based on the work load and the geographical locations2.Evaluating the efficiency of the surveyors in terms of their productivity 3.Monitoring the average claims value of each surveyors 4.control and review of the claim above 2000/- OMR and evaluate the assessment of the surveyors prior to release the work orders.5. Conducting random inspection in dealers / garages to make sure the repair quality.6.conducting training for the surveyors and examine their capabilities.7.Deliver a periodic evaluation of the workshop capabilities and monitor their quality to ensure their adherence to the industry best practice.8. Explore the market for potential workshops that meet the desired quality of the company.9.Evaluate the vehicle market value and administrate the CTL and ATL process.

Cbd,Ruwi,Muscat,Oman

Roles and Responsibilities: 1.Moniterning the claim size2.Claim documents verification3. Attending the customer to confirm the accident and deciding the claims with photograph.3.Visiting all automotive dealers for accident vehicle survey and re survey.4.Negotiating with dealers to obtain the maximum discounts on parts & dealer.5. Cost assessment report evaluation.6. Work approval confirmation and Final settlement.8. LPO preparation with the maximum discounted rate6.coordination with VIP fleet customers like, Sultan special force/Royal flights/royal court affairs etc…7.Follow up of recovery claims with concerned insurance companies8. Claim settlement with the dealers and local workshops8.Buisness meetings with the dealers to discuss about current and future business opportunitiesand corrections.

Doha, Qatar

Doha, Qatar

Roles and Responsibilities: 1.Receiving customers / appointments2.Attending customer complaints / vehicle inspection3.Preparation of Job Cards and workshop floor monitoring.4.Introduction of Accident claim procedures to customers5.Body and paint estimation6.Labor assessment / negotiations with insurance surveyors7.Stage by stage coordination with the customers about the work in progress8.Labor entry, part allocation and billing after completion of work9.Explanation of work carried out to customers and active delivery10.Local purchase order and insurance payment follow up11.Customer education for Service Actions, Recalls, PUDs12.Promotion of Body shop campaigns, Accessories and allied services such aspaint protection, headlight restoration etc.

Bangalore,Karnataka,India

Roles & Responsibilities: - 1.Daily workshop visit for accident vehicle survey2.Negotiation with workshops3.Work approval4.LPO preparation5.Daily monitor to maintain claim size6.Maintaining good relationship with work shop.

Bangalore,Karnataka,India

Roles & responsibilities: - 1. Customer reception2.Introduction of insurance procedures.3. Estimate preparation4.Claim intimation to the insurance.5. Negotiation with Insurance surveyor’s6.Work allocation & Follow up.7. Billing8.Active delivery9.Post service follow up

Automobile Engineering (Dip), Automotive Engineering Technology/Technician

Cert Cii, General Insurance