Oversee operations of the Project Management Office for Mercy Housing, reporting to the SVP of IT. Responsible for Information Security initiatives, innovations, and ensuring the delivery and success of strategic projects across the enterprise.

Leading the formation and operation of an Information Security Program to strengthen the protection of information assets and further mitigate risk against threats. Providing leadership focus for development and management of processes and methodologies designed and implemented to protect confidential, private or sensitive information or data from unauthorized access, misuse, or disruption.

Provide Sr. PM leadership for key project in support of key enterprise projects for Mercy Housing HQ, including evaluation and selection of ERP systems in support of Mercy Housing programs. Provide Senior leadership and expertise to the development and continual improvement of a Project Management Office (PMO) and serve as a resource and mentor for less experienced PMO members.

Provide Global Program Leadership of complex transition projects for Security and Risk Management, System Operations, Service Management, and Software Platform Management Services. Mitigate client risk throughout transition/transformation, fulfillment, knowledge transfer and ensuring compliance to global regulations and controls. Work directly with sending and receiving Transition Managers, Delivery Project Executives, and Service Delivery Managers to ensure smooth transition of services and optimization of delivery capabilities across global locations. Develop and deploy effective management systems to drive results and serve as primary interface to US and global executive teams. Provide global PMO program support, analysis, and recommendations for portfolio of capabilities, global footprint and alignment of needs to available services/resources to support resource management objectives. Workforce Management focal for Organizational Change under the Client First Initiative. Workforce Management owner for delivery of special global projects.

Provided business requirements, process ownership, and project management leadership for global quality and productivity solutions in support of the Global Delivery Framework model. Experienced in leading multiple (concurrent) complex projects. Displayed leadership versatility and flexibility to changing business needs, dealing effectively with ambiguity and change. Served as Subject Matter Expert, program lead and liaison to Sales & Solutioning Value Transformation Workstream owners, Project Execs, IBM Research Resources, Global Business Process Owners, and development teams. Served as subject matter expert and thought leader to drive innovative productivity and quality solutions. Provided leadership across a matrixed global team to drive change and improvements. Organized, prepared, and presented deliverables tailored to varied audiences of executives, IBM Delivery managers, stakeholders, and subject matter experts. Applied leadership and project management principles to formulate, coordinate, and execute actionable plans to achieve results

Applied Lean principles, and experience gained through broad scope of responsibilities gained in IBM career, to various commercial and internal engagements to yield improved business process, quality and productivity. Experienced in leading global / cross-functional teams, transition and transformation activities in on-site customer environments, and transforming global support processes to achieve results. Provided leadership for a process-driven, team-oriented culture that embraces continual improvement. Served as mentor to less experienced members of extended global teams and as a consulting and educational resource to customers of my engagements. Performed detailed data analysis and applied Lean methodology to formulate hypothesis, conclusions, and recommendations. Implemented Management Systems and Continual Improvement focus to drive desired PMO business results. Applied communication skills to keep global team, sponsors, and interested parties informed and engaged in delivery of solutions.

IBM Business Operations Manager responsible for creation of PMO process and leadership of multiple global COE support teams including production operations teams supporting global applications within the Business Management Systems (BMS) and IPD Engineering Solutions organizations. Re-engineered processes and built high performance global teams that provide worldwide COE operations support for multiple applications within the Business Transformation suite of tools including: global billing solutions, labor recording, business metrics information warehouse, knowledge portal creation and support, opportunity management, and costing applications. Responsibilities also included leadership of a team of performance consulting DBAs that analyzed, developed alternate strategies, and implemented improvements to drive efficiencies that yielded an average of $3.8M in savings per year over the last three years of ownership. Provided leadership and process refinement as global delivery lead across multiple organizations. Business case formulation, building stratified work models, teaming with export restriction and business controls personnel for qualification of opportunities, and formulation of transition plans. A focus on process re-engineering, automation, and new business opportunities yielded: improved customer satisfaction, substantial growth in scope and customer base, and productivity improvements that minimized operating overhead. Built and managed technical team responsible for development, implementation and support of solutions that improved communications and drove productivity gains. Throughout, customer support and cost models were substantially improved as were the availability and performance of global applications as a result of management focus, resource optimization, and process innovations

Principle role in IBM Customer Support Operations (CSO) to focus on process re-engineering and improving efficiency across national fulfillment organization through the use of productivity solutions. Served as Project Manager and Solution Owner for several productivity solutions including development and deployment of productivity and automation solutions for use across the CSO regional organizations.

First and Second Line Management of CSO support teams in branch and consolidated CSO environments. Team Lead/Mentor for First Line peer managers. Second Line Business Operations Management position assumed to manage CSO teams in consolidated regional HW/SW/Services Fulfillment site with overall responsibilities for client satisfaction and business controls.