Thomas Mazzer Email & Phone Number

Mckinney, TX.

Managing repair techs in multiple states. Development of new territories. Recruiting, hiring and training new techs. Coaching and mentoring current techs to better perform repairs and deliver customer service and experiences.,

Dallas, Texas, United States

• Managed Asurion’s Wireless Remote Contractor Network within the Western United States Region, supporting 18 states, with approximately 70 markets. Combining to support 3900 repairs per month.
• Conducted regular business reviews with clients to understand their needs, devise action plans, and obtain support.
• Consistently met or exceeded established financial and growth markets and manage day to day responses for service repair needs.
• Collaborated with internal Client Services team members and other internal cross-functional areas to identify growth opportunities and process improvements.
• Recruited and built network of repair locations to cover needs of Asurion’s clients with protection plans.
• Developed root cause analysis for critical KPI 1st time fix metric.

Dallas, Texas

• Direct supervision of 15 commissioned sales and systems designers.
• Responsible for driving both the customer and employee experience.
• Responsible for both recruiting and training store’s talent bench around new products, sales processes, system designs of complex Home Audio Video and Automation Systems.
• I was accountable for monthly and quarterly goals of sales staff and Store.

Dallas/Fort Worth Area

• I was responsible for direct supervision of 10 store team members.
• P&L responsibility, training Sales staff for both sales and collections processes.
• Training Delivery teams for standard operating processes around proper delivery and install.
• I was accountable for Customer Experience and resolution of Customer Service issues.
• Store merchandising and inventory management.
• Marketing to local communities and businesses was part of my day-to-day duties.

• $800,000,000 in Annual lending in 14 states. TMX Finance is an alternative lending institution with over 1300 locations. TMX Finance seeks to provide financial products to people without access to traditional credit.
• Directed and oversaw all operational and financial responsibility for multiple offices (10) including 20 – 30 employees.
• Implementation daily audit processes for District compliance of all Texas Lending statutes as they apply to Title Lending.
• Ensuring district met and or exceeded business metrics YOY.
• Created and fostered a diverse leadership and talent bench to support future growth and positions opening within the company. Generated over $10.5 million in New Loans annually with an average of less than 2% monthly.
• Analyzed gaps in multi-unit business trends to improve results within in the region for positive outcome.Training of General Managers, District Managers and Regional Managers also included in my responsibilities..

General Manager Responsible for all aspects of the store. P&L accountability, daily and Weekly labor budgeting for store traffic flow. Managing firearm receivables and sales to federally mandated standards. Managing product exposure standards to ensure minimal losses. Inspection of price changes and merchandising standards for both hard goods and soft.

I was brought into Best Buy as a Sales Manager at the Denton location. I was sent to; after 6 months as the Sales Manager there to help establish business rhythms and execute daily Standard Operating Procedures. After approximately 3 months I was promoted to General Manager in Training. During this time I was also tasked with hiring and training of the new.

Initial recruiting and hiring for the first six stores in the Dallas/Ft. Worth market not including my current location. Managed merchandising of three stores with on time completions. Daily duties included managing the day to day activities of approximately fifty to eighty employees. I trained and coached commissioned sales people, both in product.

Recruiting and hiring for second store in the Colorado Springs Market. Managed the merchandising of the store with a one week early completion. Daily duties were the same as above plus the responsibility of overseeing a regional warehouse and delivery site with over two million dollars of inventory. First year open, my team had finished at one hundred.

Took over store with performance issues in Colorado Springs. Rebuilt store team and trained on basic presentation and team work skills. Store finished at over one hundred twenty percent of goal for the year. Duties were the same as previously mentioned stores.

Promoted to General Manager of already established store in the Denver Market. First full year of managing store it finished one hundred eleven percent to goal. Store the previous year was flat against comp numbers. During the first three months I ran a second smaller store concurrently with my primary store, while a manager was found for it. Daily sales.

Duties included running five other dept. managers and daily operations in a new market during General Managers absents. Selling was my primary responsibility. Average sales during this period of time were sixty five to seventy five thousand dollars per month. I was responsible for daily trainings, goal-setting, inventory control and store merchandising..

Duties were primarily selling of consumer electronics and services and merchandising my specific area of responsibility. I was always in the top twenty of the company. I was promoted to Assistant manager after eight months. Continually trained on selling techniques and product knowledge

Day to day operations of an eighty seat restaurant/Catering Co. and full service bakery. I had to calculate food, labor and supply cost associated with a retail restaurant. I was responsible for Payroll, payroll taxes and benefits. Interacting with various government agencies and regulators regarding the food industry. Negotiating vendor deals on supplies.

Police Sciences

Education record