Oversee all elements of Customer Success at Zylo including: SaaS Consultants/CSMs, Implementations, Data Services/Analytics, SaaS Research, Support, and Renewals.

As a member of the Global Hub for the Marketing Cloud Success Specialists, I am responsible for managing the partnership between our Customer Success Group and Technology & Product group, driving roadmap for and development our Scale Success Programs, and other strategic initiatives.

• Leading and strengthening the successful delivery and growth of existing and emerging products or future products and product processes (e.g. Journey Builder, Analytics, Banner and Content Recommendations)• Collaborate with US Services Leadership to support the design and definition of customer implementations within region and globally where required• Support PI Community and Leaders in client escalation analysis and developing response/mitigation plans• Provide Solution Design and Implementation consultancy to support Services Implementations• Liaise with the Product Group on Client Account needs, performance and use cases in order to influence Product Roadmaps• Providing practice community members with feedback on advanced solutions and learnings• Support new business and existing business groups in adding value to proposals with regard to uses cases and implementation experience• Partner closely with the direct sales organization. Lead and participate in professional services sales activities including scoping, solutions, pitch / proposal creation and presentation and negotiation.

As Services Consultant I interface with clients and the internal iGoDigital team to create effective marketing solutions. I manage projects for our Product Recommendations and am responsible for projects from kickoff to post-launch and optimization of the software.iGoDigital is an ExactTarget company which was recently acquired by saleforce.com

Assist in the management of 4 undergraduate Social Media Team members and 6 video employees- Supervise Social Media Team members daily social media monitoring duties - Manage numerous social media campaigns over multiple platforms - Lead weekly team meetings, promote team building, and address further training needsEnsure content created and shared with fans and followers is in-line with branding and social media strategy - Determine and measure key performance indicators for social media strategy - Prepare sentiment and engagement analytics for the Social Media Strategist to measure performance and guide strategy- Review, edit, and contribute to social media policy and disclaimers to be used by the UniversityManage crisis situations and messaging over social media- React quickly to crisis situations that arise - Monitor ongoing situations to gain insight into developing events- Distribute accurate and proper messaging as available and correct inaccurate information- Create after-incident reports to be shared with administration and other appropriate officials

- Leveraged legal research abilities to perform analysis of a variety of public and non-public companies. - Created an Excel database of in-depth company analysis information of over 250 companies - Built over 40 slides to be used by Executive Team as reference on other companies in target industries____________________________________________- Performed study of 4 foreign markets to guide market entry- Used internal salesforce data to screen candidates for international expansion project- Networked with 50 Global Account Managers, Strategic Account Executives, and others in relationship management and sales roles on 3 continents to qualify companies for international expansion project- Identified 189 companies as key players in target industries and geos to build a sales pipeline