Thomas Mcgraw Email & Phone Number

We take care of the environment and all its inhabitants, promoting a transparent business model that manages natural resources responsibly.WE RESPECT ANIMALSWe are 100% animal cruelty-free. We have always maintained our commitment to not use any material of animal origin or which entails the suffering or exploitation of animals.WE LOVE NATUREWe are.

Denver, Colorado, US

• Impact-driven: Led the Brand’s largest retail store to positive increase over target +9% LY and +15% YTD, created lift in key performance indicators during my leadership including conversion, ADS, leverage.
• Customer focused: Coached team through change in CRM with year over year results in penetration from existing 5% to 63% and currently 79% as well as maintain satisfaction score of 92%
• People focused: Developed, trained and promoted internal and external candidates including SM, ASM & Supervisor for multiple stores. Redesigned store census to distribute talent and experience across multiple roles.
• Team management: Fostered team culture with focus on selling, strategy and service skills and aligned store with brand, operational & HR goalsProject Management
• Problem-solving: Spearheaded a new customer engagement strategy to refine in-store customer experience and ensure roll-out consistency across 100+ stores in North America
• Cross-team communication: Led training sessions for senior-level corporate partners, district managers, and store teams as well as designed written and visual training materials that ensured a timely launch and.

Cupertino, California, US

• Directed leadership teams through new store opening process at Apple’s global flagship retail location on Fifth Avenue
• Developed customer and employee experiences to provide premium customer service and maximized profitability in a highvelocity, high volume setting
• Planned and executed multiple new product launches for iPhone and Apple Watch centered around customer demand and supplyconstraints
• Developed high performing employees and coached around empathy, drive for results and teamwork
• Collaborated with leadership teams to develop strategic plans across multiple business groups
• Mentored teams responsible for business engagement and lead generation

Cupertino, California, US

• Conducted B2B meetings for small to medium size companies coordinating integration with Apple products and services
• Designed a team calendar to track priorities and tasks with a goal to enhance sales relationships
• Inspired a small team to understand, develop and achieve goals that parallel with Apple’s strategy to support SMB

Cupertino, California, US

Cupertino, California, US

Cupertino, California, US

Pittsburgh, PA, US

• Ross Park Mall
• Managed all aspects of high visibility flagship store including business growth, customer retention, staff development, visual merchandising and operational mechanics
• Communicated with all levels of corporate partners and executives during store visits and participate in developing new strategies for growth in brand

Seattle, Washington, US

• Predicted and engaged in troubleshooting merchandising challenges through creative problem solving and compiled seasonal product feedback for merchants and designers
• Partnered with Creative Director to translate high-level ideas to managers, directing store teams through planning and implementation

Bachelor'S Degree, Bioethics & Community Health

Bachelor Of Science - Bs, Public Health