Tom Chapman Email & Phone Number

Tukwila, WA

Seattle, WA

* Managed and led Isilon ID Service & Supportability, growing the team from 6 to 12 team members. Monitored business needs and governed team capacity planning and resource allocation. Supervised ID Leads on a wide range of initiatives, programs, and project workstreams, and tracked to key milestones. * Adept at collaborating with cross-functional.

Seattle, WA

Isilon Global Services - Knowledge Development* Led the Knowledge Management "ID Solutions" team in establishing Isilon’s first professional-grade customer-facing knowledge base with an overarching mission of increasing customer self-service and reducing calls to Support. Grew the team from 2 to 6 dedicated knowledge developers. Together we transform.

Bellevue, WA

[Consona acquired Onyx Software in August 2006.]Managed globally distributed content-development teams for 4 distinct product lines, providing oversight and guidance for all information-development activities. Directed the Documentation Center of Excellence, whose mission was to standardize content-development processes, increase quality, and promote best.

Bellevue, WA

Managed a team of 8 local technical writers and programmer writers before being acquired by Consona in 2006.

Redmond, WA

Wrote hardware and software documentation for SAN administrators and service personnel. Coordinated translation activities.

Bellevue, WA

Wrote, edited, and produced proposals, client success stories, and marketing collateral.

Bellevue, WA

Led project teams of up to 8 writers, coordinating all documentation-related tasks throughout the SDLC. Supervised quality in terms of scope, organization, coherence, and style. Wrote documentation for Web and database developers, SAs and DBAs, IT personnel, and end users. Led several documentation team committees and promoted user-centered design (UCD).

Seattle, WA

Wrote documentation for administrators of a student loan software application.

Master Of Arts - Ma, English

M.A., English (emphasis in technical writing)

Bachelor Of Arts, English

B.A., English and Communication Studies