I work with businesses across the country to ensure their training and development needs are met through Newcastle University's suite of apprenticeships. I have experience in Team Management, Business Engagement, Customer Service and Administration. I am passionate about the personal and professional development of students, colleagues and myself. I support others to develop their professional skills and always look to reflect upon and improve my own performance. I am empathetic and approachable and the wellbeing of customers and colleagues is a key factor in anything I do.I enjoy building and maintaining professional relationships with stakeholders and strive for a tailored, personalised service. I promote a collaborative, adaptive and customer-focussed approach in any role I undertake and I ensure the goals and values of the organisation are effectively met. I have a creative, problem-solving attitude and look at ways of enhancing our offer whilst simplifying and streamlining processes.