Thomas Mercer Email & Phone Number

Thomas Mercer is a People Transformation Director, Technology at BT at BT. He possess expertise in call center, call centers, workforce management, customer experience, operations management and 16 more skills. Colleagues describe him as "Tom is just the kind of business partner you want to work with. A sharp mind combined with a listening ear and an eager spirit. He and I worked closely together for over two years as he led the transformation of the UK consumer servicing business for our top customers. I was always in awe of Tom's ability to inspire and mobilize his teams in the call centres; it seemed to come so naturally to him. It's no surprise our NPS scores kept going up! As a colleague and as a leader, Tom earns my highest recommendation."

Listed skills include Call Center, Call Centers, Workforce Management, Customer Experience, and 17 others.