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Thomas A. Merigold | LSSMBB | Director | Sr Manager, Operations ✉ thomas@thomasmerigold.com ✆ 520-237-3942I am a Business Operations Director and a Lean Six Sigma Master Black Belt who is able to streamline business processes so executive leadership can focus on strategic growth.What I do is examine how the existing business runs to determine how closely current operations align with strategic objectives. With this approach, I am able to eliminate wasteful activities, excessive spending and unnecessary resources to realign work and use human capital most efficiently.My key value is the ability to engage with others and understand my colleagues and team members so I motivate them to deliver business needs.By implementing SOPs, I have optimized the performance of a diverse groups and affiliate providers. Through establishing regional strategy and related goals, I strive to support the efficient delivery of quality care and financial sustainability. I oversee the day-to-day operations with the ultimate goal of achieving operational excellence. My expertise includes billing and revenue-cycle management, budgeting, pay for performance, strategic planning, network and team building, payer contracting, credentialing, recruitment, practice management, practice analytics and patient experience.★ EXPERTISE ★ ► Operations Management► Operational Efficiency & Excellence► Executive Leadership► Customer Experience and Innovation► Operational Execution► Sales Leadership► Operating Budgets► Business Analysis, Planning & Strategy► Organizational Development► Program & Project Management► Business TransformationRecruiters, hiring managers and HR specialists, connect with me to gain access to my network!================================LION - LinkedIn Open Networker - Invitations To Connect Welcome!================================
Worksimple Llc
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Principal Owner - LssmbbWorksimple Llc Aug 2020 - PresentArizona, United StatesHelp businesses identify opportunities to gain efficiency, and implement process to continually improve results for stakeholders.
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Director | Sr Manager, Operations » Business Planning & Analysis | Process ManagementLeaders In Operations, Business Planning & Analysis May 2017 - PresentI established this professional group for the purposes of attending networking events to connect with those experienced in Operations, Business Planning & Analysis, Process Management and Operational Execution. The objectives of the group are to research industry leaders, participate in industry discussions and evaluate innovations in the marketplace.
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It DirectorBanner Health Jul 2019 - Apr 2021Tucson, ArizonaLeading the development of strategic direction and objectives for information technology solutions. Creating partnerships with operations leadership across diverse areas and multiple states, evaluating company plans and initiatives to develop and prioritize solutions in support of the company’s infostructure and infrastructure. Developing visibility into IT performance supporting and delivering results for all stakeholders. Identifying process improvement opportunities to gain efficiency, remove variation and defects, determine and implement appropriate automation solutions. -
It Bi Integration Sr ConsultantBanner Health Jan 2019 - Jul 2019Tucson, Arizona AreaI support the Public Health Service Organization in the Information Systems and IT areas. I am focused on System Migrations and Enhancements, System Integrations, New Lines of Business, and Business Workflow Support.► I am leading work for a claims system migration to support the consolidation of redundant applications and support changes to the business landscape. The migration includes operational workflows, data in-loads, reports, data storage, secondary system data feeds, and quality and processing levels.► I am facilitating work to improve the extraction, validation, and review of universes use for annual CMS audits. The solution will include a push-button platform to allow for regular, internal audits to monitor compliance standards. See less
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It Business Intelligence Project ManagerBanner Health May 2018 - Jan 2019Tucson, Arizona AreaI have contracted through TEKSystems to manage projects to implement a AHCCCS Medicaid contract for Banner Health Plans. My responsibilities are within the IT and Business Intelligence area to support business needs and meet the obligations of the contract. Some important aspects of my role:► Implement a member's portal to manage all aspects of their medical requirements through both desktop and mobile access.► Manage the implementation of AHCCCS rules and requirement through multiple internal and vendor systems to enable multiple business areas to service member and provider claims for an additional 160K enrolled medicaid members and providers.
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Consulting Director Of Customer Experience » Business Transformation | Operational ExecutionEvite Sep 2017 - Feb 2018Lead efforts that develop and support a customer-first mindset. Guide Senior Leaders to develop strategies to evaluate customer touch points to monitor performance and prioritize opportunities to improve. Develop processes to provide the users with the best help and customer service experience. Apply customer experience and product use to create clear, self-service solutions. Create conduit from customer help information and behaviors to improve the user experience. Develop and implement mechanisms with the Product team for understanding customers to create a better experience using products and service. Engage an innovation and design approach to identifying new opportunities to solve customer problems. Implement the use of analytics to evaluate the effects of changes in the customer experience and help create ongoing measurement systems. Develop scalable variable compensation model to drive sales growth, reward for sales achievements,and incent and reward consistent results. Developed a win/loss framework for sales to understand and act on improvement opportunities to drive stronger sales results. -
Sr Program Manager » Operational Efficiency | Operational Execution | Business Planning & AnalysisIntuit Feb 2016 - May 2017Tucson, Arizona AreaI contracted through TEKSystems with a focus on steering efforts in improving self-service capabilities to eliminate points of friction and confusion in the end customer billing experience. I worked closely with product management, technical teams and customer care leaders to reduce customer contacts related to billing and account maintenance activities. ► Lowered billing related contacts 13% year-over-year in the face of significant business growth.► Developed and delivered monthly status report to senior leadership for a program that saved $5.25M through eliminating 300,000 contacts. -
Sr Project Manager, Pmo (Master Black Belt) » Operational Efficiency | Business TransformationAetna Sep 2012 - Feb 2016Tucson, Arizona AreaDuring my time at Aetna, I led teams in the development and implementation of numerous business transformations to implement and sustain a Lean Operating System. This enabled teams to continually improve their processes, manage data and focus on the customer and employee experience to drive profitability.► Boosted claim management efficiency 15% through developing automated clinical recommendations system.► Cut lead management process time 25% by replacing manual steps with automation, freeing up time to contact claims adjusters and fulfill order for injured workers. -
Implementation Consultant | Program Manager » Project Management | Operational EfficiencyTruepoint Solutions Nov 2008 - Aug 2012Here, I analyzed workflows to uncover inefficiencies, which entailed managing workflow configurations for large software implementation programs for 4 divisions in Pinal County, and 2 branches in San Diego County. I also configured and implemented asset management and permit management software solutions for local governments.► Devised plans to minimize complex operational processes in Pinal County's Financial, Human Resources and Public Health Systems -
Vp Operations » Operations Management | Operational Execution | Business StrategyTekco Management Group, Llc Jan 2007 - Sep 2008As VP, I presided over the functional operations team while driving overall performance of the graphics, video and programming departments. I handled the operational budget with emphasis on cost containment and profit maximization. ► Enhanced operational efficiency to raise marginal goals $250K per month.► Eliminated production delays and delivered 100% on-time results with 100% quality after optimizing organizational and implemented quality ownership steps in workflows.
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Sr Project Leader » Business Analysis, Planning & Strategy | Business TransformationIntuit Inc. Direct Sales Sep 2005 - Dec 2006I was hired to direct efforts in preparing inside sales, customer support and marketing for subsequent major software release. I partnered with product management, learning & development and technical teams to align documentation, training and systems capability with the launch.► Improved end-to-end system testing and implementation to remove 100% of new program glitches and prepare for a new product download process. ► Managed the resolution efforts to post-launch issues that impacted customers’ ability to use their product.
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Lean Six Sigma Master Black Belt » Operational Efficiency | Operations ExcellenceIntuit Inc. Aug 2003 - Sep 2005I was brought on board to spearhead programs designed to drive quality improvement. This heavily involved designing programs and documenting standardized processes / measurement systems to maintain quality. I also mentored and led Black Belts and Green Belts through certification in addition to coaching Sr. Leadership in Process Excellence tools and methodologies in the QuickBooks Sales, Support, Marketing and Product groups.► Surpassed sales objectives with a $15M revenue increase by improving operational performance and restructuring capacity management.► Championed sophisticated design program to develop a measurable pipeline management process for the inside sales division. The process has been in place for over 13 years.
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Certified Lean Six Sigma Black Belt » Operational Efficiency | Operations ExcellenceIntuit May 2002 - Aug 2003I steered the execution of quality improvement projects, documented standardized processes and measurement systems to maintain quality. I also coached the QuickBooks Sales, Support groups on process excellence and Lean Six Sigma methodologies.► Realized industry low 15% annualized attrition rate and produced $4M in net sales revenue with the creation of improvement initiative to reduce sales staff attrition. ► Met certification criteria of 25% reduction in defects or $100K reduction in cost through coaching 4 Green Belts in quality improvement and project management techniques.► Recognized as go-to expert in process improvement for sales call-center operation.
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Business Analyst » Business Planning | Organizational DevelopmentIntuit Inc Aug 2001 - May 2002I was selected to analyze, track and measure the existing sales process for Intuit’s inside sales organization. I offered business recommendations to managers and senior leaders for performance improvement based on data and analytics.
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Customer Service Manager » Operations Management | Organizational Development | Business PlanningIntuit 1998 - 2000Earlier in my career, I trained sales representatives on product placement, product knowledge and methods to offer solutions to customers during and sales conversations.
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F&B Division Manager » Organizational Development | Operational Execution | Operating BudgetsSheraton Hotels & Resorts Sep 1997 - Mar 1998As a key executive committee member, I handled all planning, budgeting, and executing of customer focused service and food and beverage quality with emphasis on maximizing the bottom line. I also ran day-to-day operations for breakfast restaurant, specialty dining room, sports bar and grille and room service.
Thomas Merigold Skills
Thomas Merigold Education Details
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Bachelor Of Arts (B.A.)
Frequently Asked Questions about Thomas Merigold
What company does Thomas Merigold work for?
Thomas Merigold works for Worksimple Llc
What is Thomas Merigold's role at the current company?
Thomas Merigold's current role is Principal - Owner WorkSimple LLC.
What is Thomas Merigold's email address?
Thomas Merigold's email address is th****@****lth.com
What is Thomas Merigold's direct phone number?
Thomas Merigold's direct phone number is +121369*****
What schools did Thomas Merigold attend?
Thomas Merigold attended University Of Phoenix, University Of Arizona.
What are some of Thomas Merigold's interests?
Thomas Merigold has interest in Children.
What skills is Thomas Merigold known for?
Thomas Merigold has skills like Process Improvement, Cross Functional Team Leadership, Program Management, Six Sigma, Strategic Planning, Business Process Improvement, Project Management, Business Analysis, Change Management, Leadership Development, Business Strategy, Product Management.
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