Thomas Merigold Email & Phone Number

Arizona, United States

Help businesses identify opportunities to gain efficiency, and implement process to continually improve results for stakeholders.

I established this professional group for the purposes of attending networking events to connect with those experienced in Operations, Business Planning & Analysis, Process Management and Operational Execution. The objectives of the group are to research industry leaders, participate in industry discussions and evaluate innovations in the marketplace.

Tucson, Arizona

Leading the development of strategic direction and objectives for information technology solutions. Creating partnerships with operations leadership across diverse areas and multiple states, evaluating company plans and initiatives to develop and prioritize solutions in support of the company’s infostructure and infrastructure. Developing visibility into.

Tucson, Arizona Area

I support the Public Health Service Organization in the Information Systems and IT areas. I am focused on System Migrations and Enhancements, System Integrations, New Lines of Business, and Business Workflow Support.► I am leading work for a claims system migration to support the consolidation of redundant applications and support changes to the business.

Tucson, Arizona Area

I have contracted through TEKSystems to manage projects to implement a AHCCCS Medicaid contract for Banner Health Plans. My responsibilities are within the IT and Business Intelligence area to support business needs and meet the obligations of the contract. Some important aspects of my role:► Implement a member's portal to manage all aspects of their.

Lead efforts that develop and support a customer-first mindset. Guide Senior Leaders to develop strategies to evaluate customer touch points to monitor performance and prioritize opportunities to improve. Develop processes to provide the users with the best help and customer service experience. Apply customer experience and product use to create clear.

Tucson, Arizona Area

I contracted through TEKSystems with a focus on steering efforts in improving self-service capabilities to eliminate points of friction and confusion in the end customer billing experience. I worked closely with product management, technical teams and customer care leaders to reduce customer contacts related to billing and account maintenance activities. ►.

Tucson, Arizona Area

During my time at Aetna, I led teams in the development and implementation of numerous business transformations to implement and sustain a Lean Operating System. This enabled teams to continually improve their processes, manage data and focus on the customer and employee experience to drive profitability.► Boosted claim management efficiency 15% through.

Here, I analyzed workflows to uncover inefficiencies, which entailed managing workflow configurations for large software implementation programs for 4 divisions in Pinal County, and 2 branches in San Diego County. I also configured and implemented asset management and permit management software solutions for local governments.► Devised plans to minimize.

As VP, I presided over the functional operations team while driving overall performance of the graphics, video and programming departments. I handled the operational budget with emphasis on cost containment and profit maximization. ► Enhanced operational efficiency to raise marginal goals $250K per month.► Eliminated production delays and delivered 100%.

I was hired to direct efforts in preparing inside sales, customer support and marketing for subsequent major software release. I partnered with product management, learning & development and technical teams to align documentation, training and systems capability with the launch.► Improved end-to-end system testing and implementation to remove 100% of new.

I was brought on board to spearhead programs designed to drive quality improvement. This heavily involved designing programs and documenting standardized processes / measurement systems to maintain quality. I also mentored and led Black Belts and Green Belts through certification in addition to coaching Sr. Leadership in Process Excellence tools and.

I steered the execution of quality improvement projects, documented standardized processes and measurement systems to maintain quality. I also coached the QuickBooks Sales, Support groups on process excellence and Lean Six Sigma methodologies.► Realized industry low 15% annualized attrition rate and produced $4M in net sales revenue with the creation of.

I was selected to analyze, track and measure the existing sales process for Intuit’s inside sales organization. I offered business recommendations to managers and senior leaders for performance improvement based on data and analytics.

Earlier in my career, I trained sales representatives on product placement, product knowledge and methods to offer solutions to customers during and sales conversations.

As a key executive committee member, I handled all planning, budgeting, and executing of customer focused service and food and beverage quality with emphasis on maximizing the bottom line. I also ran day-to-day operations for breakfast restaurant, specialty dining room, sports bar and grille and room service.

Bachelor Of Arts (B.A.)

Education record