Thomas Francis Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

At NTT I am the practice lead for CX Technologies.I lead a talented group of consultants, designers, architects and engineers who bring the best of data, design and tech to deliver outstanding experiences for our clients, every day. The NTT CX Practice in Victoria focuses exclusively on Adobe solutions, and my role is to grow this practice.I am an integral part of growing the transformation line of business within NTT, spanning Capability Development, Thought Leadership, Sales & Delivery.Responsibilities- Financial profitability against allocated targets- Resource scheduling and coordination (including team mobilisation, motivation and management)- Team growth and capacity management through recruitment and career facilitation- Project delivery and governance across all CX projects- Apply problem solving and structured thinking skills to solve ambiguous business issues.- Provide key input to broader Executive strategyKey Achievements- Reframe practice value proposition and GTM strategy (CX technologies) to focus solely on Adobe solutions- New partnership development with Adobe - Revenue growth (+75% YOY)- Delivered against profitability targets (+30%)

Melbourne, Victoria, Australia

Melbourne, Australia

As Client Partner, I am responsible for managing, enabling and overseeing a large cross-functional team with the goal to deliver outstanding work profitably. As ‘Tribe Lead’, I play a strategic role managing and influencing the entire organisation, ensuring both agency and client needs are met. I support and mentor a team to drive client growth and team engagement, whilst ensuring decisions are also commercially and strategically sound. Revenue Accountability: $10m-$15mTeam Management: 60+ head countP&L ResponsibilityLeadership Position

Melbourne, Australia

Deep understanding of a client’s business, brand and category across multiple accounts, most recently with a focus on the Education vertical.Work to develop proposals for large engagements.Assemble well casted teams and identify clear outcomes, along with measures of success.Drive commercial contributions towards organisational growth as well as overall portfolio profitability. Ownership of monthly, quarterly and annual revenue targets aligned with business goals and ensuring contractual arrangements hit the company's profit targets.Accountable for a thorough understanding of the P&L and Pipeline for my portfolioHelp to develop and drive strategic initiatives for clients towards specific measurable business goals

Melbourne, Australia

Melbourne, Australia

Melbourne

Major Clients: BMW, MINI, SPC, BP, Department of Health and The Song Room.Experience with creative campaign management across a range of industries and clients.Manage campaign creative development and ensuring creativity is balanced with targets and objectives.Write and approve creative briefs.Manage three direct reports with implementing campaigns, across print, TV, radio, digital (including iOS App and microsite development), eDM, CRM and experiential.Occasional project pitch lead, ensuring new business pitches are run efficiently and with minimal disruption to wider agency group.Management of client budgets and strict adherence to financial procedures to maintain agency profitability.

Melbourne, Australia

Contract/seconded role to Cricket Australia from the Ogilvy Group, within the brand team.Product and brand management of the Big Bash League including:Liaising with and management of creative, media and experiential agencies to achieve ticket sales targets. Liaising with broadcast sponsors (Fox Sports) to leverage entertainment value of the BBL.Review and provide feedback on team marketing plans to ensure cohesiveness across the overall BBL marketing plan.Responsibility to develop an overarching brand for Cricket Participation in Australia.

Melbourne, Australia

Plan and buy media campaigns, liaising with clients and suppliers, and managing tight deadlines. Identifying new, innovative & relevant communication ideas, sponsorships or trends and presenting to clients as appropriate. Management of client budgets, responsible for up to $15m spend. Negotiating advertising rates for specific campaigns or clients.Supervision and training of Direct Reports (x3).