Thomas Gorges Email & Phone Number

Kamloops, Bc, Ca

Kamloops, British Columbia, Canada

Responsibilities & Skills Utilized:- Used the company service line to answer customers' questions, suggest potential options, and retain and gather important information to facilitate customer needs- Retrieving shopping carts, returning them to the 'corrals' and disposing of broken equipment.- Ensured the accuracy of pricing labels.- Assisted with stocking shelves, organizing displays, and ensuring product availability.- Adhered to safety standards while handling equipment.- Provided helpful in-store advice to customers on products to meet their needs.- Listened and responded promptly to customer inquiries efficiently to increase overall customersatisfaction.- Assisted fellow employees with tasks such as moving and unloading merchandise and facilitating truckdeliveries.- Collaborated with other departments to ensure customer satisfaction.- Maintained organized storage areas within the store's backroom area.- Kept store front end clean and organized.- Answered customer questions and directed them to appropriate store locations according to needs.- Loaded customer vehicles with groceries and carried out large items.- Assisted in training newly hired clerks regarding store policies and customer service practices.- Provided product information to customers and aligned products with customer needs to boost satisfaction- Displayed and maintained excellent mental and physical aptitude with a good attitude- Strong problem-solving skills when dealing with customer complaints or issuesSupererogatory initiatives: - Generated and located potential opportunities for market expansion and business growth- Identified opportunities for process improvements within the department- Used knowledge of company products and services to recommend solutions to customers- Personally evaluated client feedback to contemplate ways to improve products and provide quality customer service

Columbia-Shuswap, British Columbia, Canada

Responsibilities:- Maintained and operated the water treatment facility - Assisted in the installation of septic/sewage disposal field- Geodetic and legal surveying assistant - participated in the building of cottages.- Adherence to company policies regarding safety regulations when operating machinery while working at heights, confined spaces etc...- Identified potential hazards on job sites and reported them immediately to supervisors- Prepared sites to eliminate possible hazards- Exhibited strong communication abilities when interacting with clients about progress updates; proactively communicated any changes of the project or timeline that could affect project completion date to owners- Studied plans, instructions or specifications to determine work activities- Unloaded and identified building materials, machinery, and tools, directing distributors to appropriate locations according to project plans and specifications Skills Utilized: - Collaborated in a diverse environment with crew members on complex projects involving multiple steps- Worked effectively under tight deadlines while meeting quality standards set forth by management and regional districts- Adapted quickly to changing conditions in order to meet customer expectations within budget constraints- Honed problem-solving skills through troubleshooting issues that arose during construction processes- Demonstrated excellent organizational skills when managing supplies inventory for job

West Kelowna, British Columbia, Canada

As a Dairy Queen™ Assistant manager, I worked in every area of the business. In the kitchen, preparing food and maintaining the machinery and equipment, I worked as a Cashier, responsible for taking orders/ serving customers. As management I was entrusted to restock the cold produce (i.e. Cakes, Dilly Bars, Buster Bars, etc...) replenishment of ingredients ( milk, added toppings, vegetable produce). One night, the owner mentioned to me that they needed someone responsible for janitorial duties; I offered to take this role because I wanted to show my commitment and eagerness to work hard and take opportunities when presented. This position required me to be at the store as early as 6 am and sometimes as late as 1 am at night, depending on the schedule, to open and close the store, turn off and on the security systems, turn on and off the machinery and equipment, sweep the floors, mop the floors, then vacuum the water, wash the tables, sanitize the restrooms/ detail the toilets, and all other surfaces prescribed by the Public Health Act. I worked in a fast-paced, ever-fluctuating, and team-oriented environment, where I had to lead by example, and respect. Having the opportunities to hone my customer service, and communicative skills, leadership skills, and the pressure of being the person others looked too was demanding, but rewarding.

Kamloops, British Columbia, Canada

Responsibilities: - Graveyard & clean-up crew.- Cleaned the Canner (the machine that fills the cans with the product).- Learned to measure the hydrometer using the Balling scale method.- Learned to transfer the liquids from the product trucks to the cellars and fermenters using pumps and vice-versa.- Safely handled cleaning chemicals to comply with guidelines and procedures.- Adapted well to changing work environments by quickly learning new processes and systems.- performing detailed deep cleans on a regular basis. Removed dirt and debris from high-traffic areas.- Notified supervisor of issues with equipment or breakage. - Participated in regular safety meetings, safety training, and hazard assessments.Skills Utilized:- Displayed strong organizational skills by effectively managing multiple projects simultaneously. - Exhibited outstanding attention to detail while cleaning the equipment - Demonstrated professionalism at all times while interacting with customers and colleagues. - Implemented innovative strategies and techniques to improve quality control and efficiency procedures related to cleaning operations.- Developed positive working relationships with staff members through elective communication and collaboration.- Demonstrated excellent time management skills by efficiently completing all tasks within specified deadlines (so effectively, I completed the annual quota months before the project deadline.)

Kamloops, British Columbia, Canada

Responsibilities:- Operated cash register, processed payments, returns, and exchanges- Maintained store safety and cleanliness standards, while potential reducing hazards- Performed opening and closing procedures- Restocked, organized inventory- Managed large amounts of cash responsibly during busy hours in a fast-paced, stressful environment- Handled customer complaints and inquiries in a courteous and efficient manner- Assisted with training and mentoring new team members- Supported other departments within the store by providing assistance when needed- Maintained inventory- Kept up-to-date on new products, services, promotions, and pricing structures