Director Of Operations
New York, New York, United States
Directed operations of Manhattan-based market and catering company which generated more than $1 million in annual revenue, serving thousands of loyal customers each month.Personally raised $1.2 million in capital to launch upscale restaurant, strategically pivoting during pandemic to focus offerings on high-end meal service and retail products.Managed $500,000 budget for build-out of retail location spanning nearly 2,000 square feet, working with vendors throughout all phases of space planning and construction. Launched catering offerings representing 40% of overall revenue, with company achieving 800% sales growth since initial year.Planned and executed quality catering services for clients including investment banks, industry trade shows, and institutional events with up to 2,000 attendees.Introduced home delivery options which successfully attracted nearly 1,000 customers each month, ‘Dinner at Home’ initiative. Implemented POS and CRM platforms to streamline sales operations, expanding reach by integrating Uber and Grubhub apps.Established company website featuring e-commerce capabilities, curbside delivery, advance ordering, and loyalty offerings. Led business operations, developing organizational budgets, financial projections, and obtaining permits and licenses with government agencies (DOB, DOH, DOT, FDNY).Trained and supervised more than 35 employees during tenure including Director of Catering and General Manager.
