Thomas Mitchell Email & Phone Number

Auckland, NZ

Bringing AoFrio's products and IoT services to life, collaborating with my colleagues to create, maintain and systematise our documentation including user manuals, brochures, installation guides, work instructions, blogs, white papers, UX guidelines, microcopy, bids, surveys, go-to-market planning, digital and tradeshow copy. For the most part I do this.

Parnell, Auckland

Leading an online content development team of technical writers at Xero, providing guidance for small business customers and accounting partners all over the world via knowledge articles and our award-winning site Xero Central. Project work including site migration, software releases, process development, localisation, data-led prioritisation, tone of.

Parnell, Auckland

Sourcing, writing and systemizing content in Salesforce for the Xero Central website and Customer Experience Knowledgebases. This included reviewing and updating content for Xero's Payroll feature globally as well as being a change champion in the large migration project moving support content from a Help Centre site based in Frontpage and Github, to the.

Mt Wellington, Auckland

Management of the Customer Services Knowledgebase in SharePoint 2010 and then migration to the 2013 version. Management of the CS Change Management Register, work on service improvement, integration and standardisation projects, gap analysis and surveys, software and intranet launches, relationship and synergy building between departments, corporate.

Rosedale, Auckland

Client Relationship and Web Development management including management of more than 500 client websites, advising clients about online strategy, use of social media and SEO, day-to-day responsibilities as a Domain Name Registrar, development of the AA Web Builder product offering and creation of video slideshows for clients.

Online content development for a major city-wide digital project including consolidation and optimisation of all content from 16 legacy council websites and intranets as part of a large team creating a new and unified, plain English, Auckland Council website and customer services intranet knowledgebase. This included special focus for me on compliance to.

Newmarket, Auckland

A role with a split focus that included Project Management of the new PresCare partnership between Presbyterian Support New Zealand and the Presbyterian Church of New Zealand, with development of Lenten Materials and implementation for the Church in 2012. I was also responsible for the launch and management of branded websites, creating regular news and.

Albany, Auckland

Primary Marketing and Customer Services function for an incredible New Zealand manufacturing start-up which launched robotic legs to the world and was named one of Huffington Post's 14 greatest gadgets from 2000-2010. This role also included key contact with PR and Media Agencies plus indepth use of Social Media, Salesforce, Video and Photo Editing.

Northcote, Auckland

Web Content Management for Sony Electronics NZ's B2C and B2B product marketing sites, weekly internal communications newsletter, dealer communications, managing content migration and change, copywriting, image editing, press releases, tracking web stats via Google Analytics and Hitwise.

CBD, Auckland

I moved from Customer Services into the Communications and Marketing Division as the Intranet Editor where I was the human face of the new Council intranet. I was closely involved with the the launch project and drove ongoing development of the site including fresh Procurement and Insurance content, and the council's Plain English Policy.

CBD, Auckland

Online content development for the B2C website and Customer Service knowledgebase. My focus was on Rates, Environmental Services, Resource Consents, Democracy Services and Annual Plan content.

Mt Eden, Auckland

(Was TV3 Network Services) Managing the library, establishing and documenting new processes, rationalising and reordering tape stocks.

Master Of Arts (M.A.), English, Spanish, Honors.

Bachelor Of Arts (B.A.), English, Spanish, Politics, Management Studies

Licentiate Degree, Speech And Drama Teaching