Thomas Mitchell Email and Phone Number
Auckland, NZ
Thomas Mitchell's Location
Auckland, Auckland, New Zealand, New Zealand
Thomas Mitchell's Contact Details
Thomas Mitchell work email
- Valid
Thomas Mitchell personal email
- Valid
About Thomas Mitchell
I am an experienced communications professional with a passion for plain language writing and online content.
Thomas Mitchell's Current Company Details
Thomas Mitchell Work Experience Details
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Technical Content Specialist - Marketing And ProductAofrio LtdAuckland, Nz
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Technical Writer - ProductAofrio Ltd Oct 2022 - PresentBringing AoFrio's products and IoT services to life, collaborating with my colleagues to create, maintain and systematise our documentation including user manuals, brochures, installation guides, work instructions, blogs, white papers, UX guidelines, microcopy, bids, surveys, go-to-market planning, digital and tradeshow copy. For the most part I do this with tools from Adobe, HubSpot, Microsoft 365 and CoPilot AI tools, Confluence, JIRA, Figma and MIRO. -
Content Team Leader - Customer SuccessXero Jun 2018 - Oct 2022Parnell, AucklandLeading an online content development team of technical writers at Xero, providing guidance for small business customers and accounting partners all over the world via knowledge articles and our award-winning site Xero Central. Project work including site migration, software releases, process development, localisation, data-led prioritisation, tone of voice, compliance with regional tax regulations, and onboarding new team members using Jira, Asana, Miro, Google Analytics and Salesforce. -
Content Developer - Product & Customer SuccessXero Feb 2016 - Jun 2018Parnell, AucklandSourcing, writing and systemizing content in Salesforce for the Xero Central website and Customer Experience Knowledgebases. This included reviewing and updating content for Xero's Payroll feature globally as well as being a change champion in the large migration project moving support content from a Help Centre site based in Frontpage and Github, to the more expansive Xero Central support, education and community site based in Salesforce and optimised with Coveo's AI-powered search tools.
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Business Analyst - Customer SuccessWaste Management Nz Ltd Jun 2013 - Jan 2016Mt Wellington, AucklandManagement of the Customer Services Knowledgebase in SharePoint 2010 and then migration to the 2013 version. Management of the CS Change Management Register, work on service improvement, integration and standardisation projects, gap analysis and surveys, software and intranet launches, relationship and synergy building between departments, corporate communications, promotional campaigns, staff induction and training, e-learning and gamification via Axonify, process mapping and implementation. -
Hosted Websites Manager - Website Development And CrmClub Tourism Publishing, Operators Of Aa Tourism And Aaa Tourism Aug 2012 - May 2013Rosedale, AucklandClient Relationship and Web Development management including management of more than 500 client websites, advising clients about online strategy, use of social media and SEO, day-to-day responsibilities as a Domain Name Registrar, development of the AA Web Builder product offering and creation of video slideshows for clients. -
Contract Content Publisher - Project Consolidate - Customer SuccessAuckland Council Mar 2012 - Aug 2012Online content development for a major city-wide digital project including consolidation and optimisation of all content from 16 legacy council websites and intranets as part of a large team creating a new and unified, plain English, Auckland Council website and customer services intranet knowledgebase. This included special focus for me on compliance to local bylaws for Liquor Licensing, Pollution, Solid Waste and Rates information. -
Communications Advisor & Prescare Project Manager - Marketing And CommunicationsPresbyterian Support Northern Feb 2011 - Feb 2012Newmarket, AucklandA role with a split focus that included Project Management of the new PresCare partnership between Presbyterian Support New Zealand and the Presbyterian Church of New Zealand, with development of Lenten Materials and implementation for the Church in 2012. I was also responsible for the launch and management of branded websites, creating regular news and social media updates, and the staff intranet (using Drupal CMS, SharePoint 2010 and Google Analytics) for Presbyterian Support Northern, Family Works Northern, Enliven Northern and Impact Research. -
Online Marketing Executive - Marketing And SalesRex Bionics Jun 2010 - Feb 2011Albany, AucklandPrimary Marketing and Customer Services function for an incredible New Zealand manufacturing start-up which launched robotic legs to the world and was named one of Huffington Post's 14 greatest gadgets from 2000-2010. This role also included key contact with PR and Media Agencies plus indepth use of Social Media, Salesforce, Video and Photo Editing software, Google Analytics and Radian6. -
Web Content Manager - It And MarketingSony Electronics Jul 2004 - Jun 2010Northcote, AucklandWeb Content Management for Sony Electronics NZ's B2C and B2B product marketing sites, weekly internal communications newsletter, dealer communications, managing content migration and change, copywriting, image editing, press releases, tracking web stats via Google Analytics and Hitwise. -
Intranet Editor - Communications And MarketingAuckland Council Sep 2002 - Jun 2004Cbd, AucklandI moved from Customer Services into the Communications and Marketing Division as the Intranet Editor where I was the human face of the new Council intranet. I was closely involved with the the launch project and drove ongoing development of the site including fresh Procurement and Insurance content, and the council's Plain English Policy.
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Online Information Coordinator - Customer SuccessAuckland Council Nov 2000 - Aug 2002Cbd, AucklandOnline content development for the B2C website and Customer Service knowledgebase. My focus was on Rates, Environmental Services, Resource Consents, Democracy Services and Annual Plan content.
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Programme Librarian - Technical ServicesMediaworks Nz Apr 1999 - Nov 2000Mt Eden, Auckland(Was TV3 Network Services) Managing the library, establishing and documenting new processes, rationalising and reordering tape stocks.
Thomas Mitchell Skills
Web Content Management
Copywriting
Online Marketing
Web Content
Marketing Communications
Seo
Content Strategy
Social Media
Google Analytics
Digital Strategy
Internal Communications
Corporate Communications
Content Management
Newsletters
Digital Marketing
Email Marketing
Press Releases
Webmaster Services
Media Relations
Online Advertising
Google Adwords
Web Analytics
Marketing Copy
Website Development
Strategic Communications
New Media
Marketing
Information Architecture
Web Strategy
Corporate Blogging
Web Project Management
User Experience
Cms
Desktop Publishing
Brand Development
Copy Editing
Publishing
Intranet
Presentations
Branding And Identity
Blogging Software
Sem
Creative Writing
Business Process Mapping
Email
Web Development
Public Speaking
Networking
Salesforce.com
Sharepoint
Thomas Mitchell Education Details
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Honors. -
English, Spanish, Politics, Management Studies
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Trinity College LondonSpeech And Drama Teaching
Frequently Asked Questions about Thomas Mitchell
What company does Thomas Mitchell work for?
Thomas Mitchell works for Aofrio Ltd
What is Thomas Mitchell's role at the current company?
Thomas Mitchell's current role is Technical Content Specialist - Marketing and Product.
What is Thomas Mitchell's email address?
Thomas Mitchell's email address is th****@****ero.com
What schools did Thomas Mitchell attend?
Thomas Mitchell attended University Of Auckland, University Of Auckland, Trinity College London.
What skills is Thomas Mitchell known for?
Thomas Mitchell has skills like Web Content Management, Copywriting, Online Marketing, Web Content, Marketing Communications, Seo, Content Strategy, Social Media, Google Analytics, Digital Strategy, Internal Communications, Corporate Communications.
Not the Thomas Mitchell you were looking for?
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Thomas Mitchell
Wellington, New Zealand -
Thomas Mitchell
Final Year Mechatronics Engineering Student At The University Of CanterburyChristchurch -
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