Thomas Kuster Email & Phone Number

Canada

Greater Toronto Area, Ontario

Designed and delivered customized training programs focusing on personal growth and time management for managers and executives.Developed and maintained strong client relationships through consistent follow-up and exceptional customer service, ensuring high client satisfaction.Managed administrative tasks, including scheduling sessions, invoicing clients, and maintaining accuraterecords.Implemented marketing and promotional strategies to attract new clients, resulting in a steady client base and increased business opportunities.Collaborated with clients to assess their needs and tailor training programs to meet their specific goals and objectives.Conducted assessments and evaluations to measure the effectiveness of training programs, providing valuable feedback for continuous improvement.Provided ongoing coaching and support to clients beyond training programs, offering guidance and resources to reinforce learning and facilitate personal growth.Developed training materials and resources, including handouts, worksheets, and online resources, to support coaching sessions and enhance learning outcomes.Achieved measurable outcomes and successes, such as improved time management skills, increasedproductivity, and enhanced personal effectiveness, as evidenced by client testimonials and feedback.

Brampton, Ontario

Trained and coached sales staff to ensure exceptional customer service and sales performance.Managed day-to-day administrative tasks, including sales reporting, schedule creation, and record keeping.Developed and implemented a customized sales training method and techniques, resulting in improved staff performance and increased sales.Supervised and mentored sales team, providing ongoing training and support to maximize individual and team productivity.Handled financial responsibilities, including inventory management, sales transactions, and budgeting.Prepared and analyzed weekly reports to assess sales staff performance, identifying areas for improvement and implementing strategies to drive sales growth.Resolved customer complaints and aided clients to ensure customer satisfaction.Collaborated with colleagues to execute sales initiatives and meet store targets.Maintained a well-organized and efficient work environment, ensuring smooth operations and adherence to company policies.Demonstrated strong communication and interpersonal skills while liaising with customers, vendors, and internal teams.

Led the successful training, rollout, and order creation for a new service offer, ensuring seamlessintroduction to both the company and customers.Administered and managed the service offer for 55-60 sales associates nationwide, providing ongoingsupport and guidance.Processed orders, tracked service contracts, and managed customer accounts, ensuring accurate and timely service delivery.Coordinated with various departments and teams within the company to streamline service operations and ensure efficient service implementation.Provided comprehensive support to sales associates, addressing inquiries, resolving issues, and delivering training on the service offer.Implemented systems and processes to optimize service operations, resulting in increased efficiency and improved customer satisfaction.Analyzed sales data and generated reports to assess the performance of the service offer, identifying areas for improvement and implementing strategic measures.Collaborated with customers and external partners to ensure high-quality service and exceptional customer satisfaction.Achieved measurable outcomes, such as increased service order accuracy, reduced service delivery time, and improved customer retention, as evidenced by performance metrics and customer feedback.

Bramalea City Centre / Erin Mills Town Centre

Played an instrumental role in the successful establishment of retail outlets in collaboration with my peers at The Sony Store. My primary focus was on the meticulous training and development of employees to ensure a cohesive and knowledgeable workforce, setting the foundation for exceptional customer service and operational excellence. Additionally, I spearheaded comprehensive inventory control initiatives, overseeing numerous inventory counts at locations boasting multi-million-dollar stock levels. My attention to detail and strategic oversight guaranteed accurate stock tracking, efficient supply management, and adherence to rigorous inventory control protocols.

Certified Brain Fitness Coach

Lifestyle Weight Management Specialist

Certified Sleep Science Coach

Certified Stress Management Coach

Life Coach Certification, Life Coaching With A Specialty In Neuro-Linguistic Processing