Manages highly complex customer IT projects involving the Microsoft stack. Mitigates risks through proactive management of the project and identification of risk and mitigation strategies. Oversees multiple projects and work streams and are hands-on with daily client contacts. Works independently to define project scope and deliverables while staying closely aligned to stakeholders and client leadership.

In charge of Application Infrastructure Maintenance projects within the IT Division of PepsiCo Inc.. This includes client facing representative of the team, communicating with clients to identify their needs and evaluate business solutions to match organization's future goal.● Drive and execute Infrastructure projects across multiple technologies closely working with business teams in infrastructure, network, applications, and operational units across multiple lines of business.● Develop and manage detailed project plans, ensuring major milestones and timelines for all projects are meet as agreed with clients, manage virtual teams, completing projects within scope, budget and schedule.● Managed and successfully completed several wireless infrastructure expansion projects at Frito-Lay warehouses, distribution centers, and manufacturing plants.● Initiated, planned and managed a multiyear project to refresh more than 200 physical Linux servers and 50 virtual servers at over 210 Frito-Lay sites throughout NA. Project scope included replace hardware with HP Gen 9 Servers, updated to SLES12 OS, Oracle 12 and the latest version of DB2. The most current version of internal production and manufacturing applications. Workstream included: 1. Order and install (rack and stack) new physical servers at 200 Distributions Centers and Plants2. Order and build 50 new virtual servers (guests) at Distributions Centers and Plants3. Build infrastructure matching the current engineered standards4. Create migration Run Books and migrations processes and establish Hypercare team5. Pilot schedule downtime with each field site in preparation for cutover6. Act as Hypercare point of contact to handle any possible issues for 2 weeks after migration7. Decommission the old serversThe project resulted in significantly reduced number of trouble tickets and thus minimized business interruptions for Make - Move -Sell.

Senior level Project Manager driving the resources, processes and business objectives of a service delivery initiative in a live environment within the service provider sector. Working closely with a cross-functional team of service provider Network Engineering and Network Design organizations on a daily basis to ensure proper resources are engaged, delivery time lines are closely monitored and delivery targets are met. Acting as a Single Point of Accountability for the project and and the customer.• Detailed Project Planning. • Business Requirements Refinement. • Change Control Management. • Scope Creep Management. • Issue Resolution/Escalation Planning. • Dependencies Identification. • Resource Assignment and Management. • Workflow Troubleshooting. • Project Measurement, Evaluation and Correction. • Status Reporting and Performance Metrics. • Budget Management.

Manage NA customer product documentation projects working closely with the customers to identify requirements and manage expectations. Responsible to work directly with the company’s product lines (UMTS, LTE) to proactively meet the customers’ requirements and improve overall product documentation quality. > Responsible for improving existing customer technical information systems for the NA markets. This includes identification, collection and analysis of requirements from external customer as well as internal user groups, such as Support and Training. > Working closely with internal R&D teams (RAN) to explain requirements and assist with implementing improvements to existing product information. > Leading client training, design and knowledge transfer sessions both remote and on-site.> Heading an advanced user task analysis with end user from our Canadian customers to create updated task flows to be used as a baseline for improved quality product documentation.> Monitoring and collecting user feedback on the content and quality of company’s Support website, as well as training customers on how to find, access, and use the product information on the website.

Managed customer projects from project kick-off meetings, presenting solutions, scope, plans, financials, issues, risk, process flows and diagrams. Set goals, roles and responsibilities, identified and balanced constraints of scope, quality, schedule, budget, resources and risk. Managed customer expectations and escalations, reported status to stakeholders and sponsors.> Initiated, planned and led numerous customer projects for AT&T. Successfully planned, initiated and executed multiple cross-functional teams to reach given objectives, in time, and within budget, continuous exceeding customer expectations.> Managed First Office Application (FOA) projects and nationwide network roll-out of E911 services.> Effectively planned and executed NPI projects for customer AT&T with introduction of new products and features, covering lab test, field test and final acceptance.> Analyzed potential vendors to procure equipment for customer project. Selected vendor after final review and evaluation, as well as interviews with their existing customers.> Project Management role for division handling project and assignments for the federal government.

Managed the day to day business of a training organization including user task analyses, design, test, delivery, feedback, and leading the trainers and developers. Business and operational responsibility of the global training organization, with responsibilities for the market in USA and Europe. > Developed and implemented global training programs for the roll-out of MMS product for world's largest mobile phone operator resulting in successful, on time, launch in 13 European countries. > Led the global competence development team in training regional Market Units.

Managed project team in the development and deployment of telecom technical product documentation. Managed documentation and content development projects with Technical Writers and Subject Matter Experts (SME) to create high quality technical product documentation for technical systems.

Served as Project Manager within the regional Customer Services division - Ericsson, Philippines.> Implemented a new cost effective HR system, programs and processes by leveraging experience within HR and IT while deploying solutions that were aligned with business objectives.> Achieved 44% increase of employee satisfaction by successful, on time, implementation of a new advanced competence development program for over 1,800 local employees.

Led the training team responsible to develop and deliver high quality technical training program to customer and their clients.Responsible for the daily operation of the training center including marketing, scheduling, resource management, course development, pricing, customer feedback, and customer satisfaction.

Managed several projects in the development and implementation of user interface and customer documentation for the technical product line for government and the defense industry.Managed the creation and implementation of classified user's guides, maintenance guides, and service documentation for a new surface-to-air (SAM) weapon system. Project lasted two years and included staff from a defense contractor and Army personnel.