Thomas Moden Email & Phone Number

Plano, TX, US

Bloomington, Minnesota, US

Manages highly complex customer IT projects involving the Microsoft stack. Mitigates risks through proactive management of the project and identification of risk and mitigation strategies. Oversees multiple projects and work streams and are hands-on with daily client contacts. Works independently to define project scope and deliverables while staying.

Bellingham, Washington, US

Plano, Texas, US

• In charge of Application Infrastructure Maintenance projects within the IT Division of PepsiCo Inc.. This includes client facing representative of the team, communicating with clients to identify their needs and.
• Drive and execute Infrastructure projects across multiple technologies closely working with business teams in infrastructure, network, applications, and operational units across multiple lines of business.
• Develop and manage detailed project plans, ensuring major milestones and timelines for all projects are meet as agreed with clients, manage virtual teams, completing projects within scope, budget and schedule.
• Managed and successfully completed several wireless infrastructure expansion projects at Frito-Lay warehouses, distribution centers, and manufacturing plants.
• Initiated, planned and managed a multiyear project to refresh more than 200 physical Linux servers and 50 virtual servers at over 210 Frito-Lay sites throughout NA. Project scope included replace hardware with HP Gen 9.

San Jose, CA, US

• Senior level Project Manager driving the resources, processes and business objectives of a service delivery initiative in a live environment within the service provider sector. Working closely with a cross-functional.
• Detailed Project Planning.
• Business Requirements Refinement.
• Change Control Management.
• Scope Creep Management.
• Issue Resolution/Escalation Planning.

Santa Clara, California, US

Manage NA customer product documentation projects working closely with the customers to identify requirements and manage expectations. Responsible to work directly with the company’s product lines (UMTS, LTE) to proactively meet the customers’ requirements and improve overall product documentation quality. > Responsible for improving existing customer.

Kista, Stockholm, SE

Managed customer projects from project kick-off meetings, presenting solutions, scope, plans, financials, issues, risk, process flows and diagrams. Set goals, roles and responsibilities, identified and balanced constraints of scope, quality, schedule, budget, resources and risk. Managed customer expectations and escalations, reported status to stakeholders.

Kista, Stockholm, SE

Managed the day to day business of a training organization including user task analyses, design, test, delivery, feedback, and leading the trainers and developers. Business and operational responsibility of the global training organization, with responsibilities for the market in USA and Europe. > Developed and implemented global training programs for the.

Kista, Stockholm, SE

Managed project team in the development and deployment of telecom technical product documentation. Managed documentation and content development projects with Technical Writers and Subject Matter Experts (SME) to create high quality technical product documentation for technical systems.

Kista, Stockholm, SE

Served as Project Manager within the regional Customer Services division - Ericsson, Philippines.> Implemented a new cost effective HR system, programs and processes by leveraging experience within HR and IT while deploying solutions that were aligned with business objectives.> Achieved 44% increase of employee satisfaction by successful, on time.

Kista, Stockholm, SE

Led the training team responsible to develop and deliver high quality technical training program to customer and their clients.Responsible for the daily operation of the training center including marketing, scheduling, resource management, course development, pricing, customer feedback, and customer satisfaction.

Kista, Stockholm, SE

Managed several projects in the development and implementation of user interface and customer documentation for the technical product line for government and the defense industry.Managed the creation and implementation of classified user's guides, maintenance guides, and service documentation for a new surface-to-air (SAM) weapon system. Project lasted two.

Graduate Certificate, Dispute Resolution

Certified Real Estate Agent Texas, Real Estate

Pmp Certification, Information Technology Project Management

Instructional And Educational Technology, Instructional And Educational Technology, Instructional Technology, Communication, Computer Science

Associate Degree, Civil Engineering And Environmental Engineering

Military And Strategic Leadership