First Rotation - Corporate Cybersecurity Data Intelligence Team:- Worked within a diverse team that handled data and processes for the entire Cybersecurity framework. - Implemented ETL processes in order to automate the generation of reports.- Developed scripts and database software in an agile cadence, providing quick updates and deliverables to product owners. Second Rotation - Cybersecurity Technology Delivery Lifecycle Team:- Compiled monthly metric reports from our warehouses for presentations with Cybersecurity executives.- Automated manual reporting part of the daily intake report process for the team, saving hours of reporting per day- Created and managed dashboards and reports for the Cyber TDLC team- Assessed prior TDLC authentications, verifying clerical data and documenting errors within the system.- Generated and maintained TDLC documentation for the team, providing easier onboarding experience for teammates involved in the TDLC process.

• Managed up to 400 individuals in a customer service setting by answering questions and providing individuals with information and directions. As a result, time slots were preserved.• Organized up to 16 groups of team members to fulfill client requests and follow guidelines set by business partners. • Entered customer information and processed registration to maintain records for events, streamlining clear information amongst team members.

• Balanced the daily workflow amongst 10 team members to handle tasks, ultimately leading to customer satisfaction and retention.• Counted and utilized ordering formulas to bring in products for sales across 5 daily orders, resulting in proper inventory management. • Documented orders and money counts to organize records, establishing transparency in documentation for clerical needs.