Thomas Mora Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

Reston, Virginia, Us

Vienna, Virginia, Us

Serves as a Citrix Administrator in the largest military medical hospital in the DoD. Manages and administers SAMMC’s Citrix infrastructure, which consists of over 125 servers and over 2,500 concurrent users. Administers and supports the following Citrix products; Citrix XenApp 5, Citrix XenApp 6.5, Citrix XenServer, Citrix Provisioning Services, Citrix Web Interface, Citrix Netscaler, and Citrix EdgeSight technologies. Manages and administers SAMMC’s thin client environment consisting of over 1,200 Wyse thin clients.

Served as a Citrix, Server, and SAN Engineer in the largest military medical hospital in the DoD. Designed, installed, and administered SAMMC’s Citrix XenApp farm from inception; which consists of over 125 servers and over 2,500 concurrent users. Administered and supported the following Citrix products; Citrix XenApp 5, Citrix XenApp 6.5, Citrix XenServer, Citrix Provisioning Services, Citrix Web Interface, Citrix Netscaler, and Citrix EdgeSight technologies. Designed, installed, and administered SAMMC’s thin client environment consisting of over 1,200 Wyse thin clients. Additionally, built, configured, and maintained over 150 Microsoft Window servers running various server applications; i.e. IIS, File Shares, SQL, Print Servers, etc., a 16 node VMware server virtualization cluster, and Compellent and EMC fibre channel SANs

Served as a desktop engineer in a military hospital environment. Responsible for managing the operating system, applications, and configuration of over 8,000 computers utilizing various tools; including Microsoft System Center Configuration Manager (SCCM), Active Directory, Microsoft Group Policy Objects (GPOs), and various scripting technologies. Analyzed and engineered off-the-shelf software, application updates, and internal applications to ensure software does not conflict with the environment, customized application settings to meet functionality requirements, and developed automated and manual installations packages using various application deployment products. Served as tier III support for operating system and application issues and regularly developed support documentation and trained tier I and II staff.

San Antonio, Texas, Us

Lead a help desk team of over 15 employees. Ensured proper phone coverage was maintained throughout work day and assisted phone techs with training to enhance skills. Actively ensured all walk-in's were serviced in a timely fashion and answered user questions regarding Policy/Procedure, equipment, & network use. Monitored all Work Orders in Remedy and assigned/coordinated all Work Orders to Tier I and Tier II technicians. Troubleshot and researched computer and application issues that could not be resolved by Tier I and Tier II technicians and if necessary escalated issues to Tier III support.

Provided telephone and in-person technical support to end-users in a military hospital environment consisting of over 8,000 users. Assisted customers in PC operation, troubleshot software and hardware issues, and assisted with software use; including Outlook, Office, Internet Explorer, and various in-house medical programs. Utilized Active Directory, SMS remote tools, and Remedy to support customers and fully document user interaction.

Bachelor'S, Information Technology

Associates, Network Security Technology