Thomas Pepe Email & Phone Number

Norristown, PA, US

Bethlehem, PA, US

West Reading, PA, US

• Worked under the Tower Health Systems’ PMO, following PMI standards and methodology.
• Utilized ServiceNow PPM for 2 years to track and document projects progress.
• Developed and maintained statements of work, project scope, timelines, resource allocation and risk management.
• Managed multiple IT and infrastructure projects including Mergers, Acquisitions and Divestitures (new construction, physician practice, office renovations).
• Physicians practice Mergers, Acquisitions and Divestitures acquisitions included workflow analysis, conversion of patients EMR records, scheduling, billing, network connectivity, hardware upgrades, retention of patient.
• Implemented multiple clinical, ancillary and revenue applications.

Hanover, MD, US

Project Manager (Consultant at Reading Hospital)

Indianapolis, Indiana, US

• Adhered to the Health Systems’ PMO standards to implement and convert third party applications with Epic
• Worked with vendors to prepare their system (McKesson – Review Manager, Precise ID, Trust Commerce – credit card processing, Emporos – Point of Sale Pharmacy System) for testing with EPIC software with the goal to.

Glen Allen, VA, US

• Managed multiple implementations (upgrades of GE Centricity Perinatal and Med Host projects).
• Developed and maintained statements of work, project scope, charters, schedules, timelines, resource allocation, budgetary and risk management.
• Delivered critical projects and provided managerial support for all the projects.

Tampa, FL, US

• Implemented and upgraded Horizon Clinical Product line including Horizon Patient Folder (HPF), Horizon Emergency Care (HEC), and Horizon Perinatal Care (HPC)
• Oversaw and coordinated all aspects of project management for clients, senior management, internal and external resources, and other departments.
• Monitored product, program, project from initiation through delivery, interfaced with customer on technical and non-technical matters. Assessed project issues and developed resolutions to meet productivity, quality.

Elizabeth City, North Carolina, US

• Managed hospital wide projects: Meditech 5.64 Upgrade and Active Directory Migration
• Assumed role as Interim Technical Manager, Client Services Manager and Clinical Engineering Manager.

Lancaster, PA, US

• Managed implementation and support of all Epic Ambulatory Systems (clinical and financial).
• Coordinated Epic System Upgrade from Spring 2007 to Summer 2009 version.
• Served as liaison for practice managers, physicians, hospital departments and information services.
• Hired and mentored staff and managed their career development.

• Supported Emergency Medical Records (EMR) for all clinical applications and business systems (Meditech, MedHost, and Cerner-CoPath), hospital department relationships, Help Desk operations, and optimization efforts.
• Managed lab/pathology systems upgrade and implementation of new procurement portal (Broad lane).
• Developed new HL7 interfaces (using Summit engine) with HIM document management (Galactica).
• Implemented Track-It Help Desk System.
• Provided Full Lifecycle Management in implementation of three Patient Financial Services Projects for Revenue Cycle Management.
• Set up EDI 835/837 Health Care Claim Payment and Advice Transactions for multiple insurance providers.

• Directed information systems and Security Officer functions for Chestnut Hill Health Systems, including system installations, system conversions, network connectivity and strategic planning, as part of Community Health.
• Coordinated system wide I.T. conversion.
• Developed I.S. strategic plan and managed hospital-wide I.T. capital budget.
• Developed I.S. policies and procedures.

• Directed hospital-wide information technology functions, including system design, network connectivity, strategic planning, and IS capital budget as part of Mercy Health System and Catholic Health East (CHE).
• Provided Full Life Cycle Management as Infrastructure Project Manager.
• Coordinated and implemented remote access to physician offices.
• Implemented distributed report printing to nursing stations.
• Developed IS strategic plan and managed hospital-wide IT capital budget annually.
• Utilized wireless technology for bedside registration in the Emergency Department.

New York, New York, US

• Managed Help Desk Support Services for IS Client Services Department.
• Monitored, evaluated help desk staffing based on call volume fluctuations to meet and ensure SLA’s.
• Initiated, developed and implemented Performance Scorecard to measure and evaluate Help Desk Analysts.
• Managed vendor relationships for Managed Help Desk Services with Spherion Technology, Inc. and Outsourced Help Desk Services with Stream International, Inc.
• Managed several projects including GroupWise 5.5 upgrade, Caller Verification System, Knowledge Base Review, Secure Messaging and Standard Operation Procedures in addition to daily tasks.

Forchheim, DE

• Managed Outsourcing Services for Help Desk and Computer Operations Center at Crozer-Keystone Health System.
• Interim Director, Networking and Desktop Support services.
• Monitored and evaluated call volume data, developed focused education program increasing resolution rates and improving customer satisfaction.
• Provided Full Life Cycle Management as Project Manager for JCAHO I.S. Compliance, HIPAA regulations.
• Developed I.S. policies and procedures, service level agreements, reporting and disaster recovery plan.
• Project managed 45-day acquisition of Taylor Hospital by CKHS. Coordinated due diligence process, contract re-negotiations, hardware and software conversion and employee education.

• Directed all information services functions for the entire Corporation including system design, development of hospital-wide network connectivity, strategic planning, IS capital budget and support of financial systems.
• Provided Full Life Cycle Management as Infrastructure Project Manager.
• Developed IS five year strategic plan and managed hospital-wide $18 million IS capital budget annually.
• Initiated and implemented hospital-wide SMS nursing applications.
• Utilized wireless technology for bedside nursing and documentation resulting in quicker and more efficient patient care.
• Coordinated clinical results reporting internally and remotely increasing care providers' quality of care and patient satisfaction.

Lynwood, CA, US

Managed a staff of 15 computer operators and data entry clerks supporting a 276 bed healthcare facility. Handled interim role as Director of Information Services. Analyzed, installed and implemented clinical ancillary (LIMS) and operational systems.

Post Masters Certificate, Management Information Systems, Data Networking And Security

Mba, Business Administration

Bs, Business Administration

Associate'S Degree, Business Administration