Thomas Munksgaard Email & Phone Number

Næstved

At VitaliLab, formerly known as MERE TID, we offer inspiring talks and tailored programs that enhance your vitality, well-being, and performance. We help you establish lasting habits that improve your energy levels, health, and overall happiness. Experience a life with more balance and energy.Responsibilities:• Establishing a business and maintaining it: Sales, marketing, finance, training and development etc. Results: • I continuously sell and develop training courses for knowledge workers and managers• I inspire several thousands of people through lectures• I get extensive knowledge in the focus areas + leadership and personal development. This obtained through reading, podcast and practical training. The learnings from this really made me a better person, leader and facilitator and started my long-life learning journey.

Danmark

A collaboration with WellB creates added value for both the company and its employees.We have the solution for both major and minor well-being issues. All employees will feel seen and acknowledged, and we have something for everyone's tastes. This translates to increased joy and productivity as well as strengthened well-being.Through individually tailored WellB programs, we guide individuals away from risk zones with small yet powerful changes in habits and well-being-promoting activities.Through our well-being platform, we offer subscription-based activities to cater to all tastes, strengthening workplace culture and well-being.Responsibilities:• Responsible for operations including finance• Responsible for all external partners• Leading the development of training programs targeted individuals with a lifestyle that places them in a risk groupResults:• Establishing processes for operations, tasks, and sales (including CRM system)• Developing sales materials and general communication• Led the implementation of the name change from Mindstep Care to WellB• Establishing partnerships with over 100 fitness centers throughout Denmark• Managed accounting in e-conomic and prepared key figures, liquidity budgets, etc.• Handles a comprehensive adjustment to the website/platform in Wordpress in 2022• Designed and developed a completely new website/platform in 2024

Søborg, Hovedstaden, Danmark

Freetrailer is free trailer rental in cooperation with partners in Denmark, Sweden, Germany, Norway and others. In a short time, Freetrailer has grown to be an important player in the sharing economy world. It went public in June 2018.Responsibilities:• Sales and agreements with all partners in DK (E.g. IKEA, Bilka, Elgiganten, føtex, Power). Staff responsible for 2 key account managers for Sweden and Norway• Group customer service for 4 countries with 20 people and approx. 15,000 inquiries per monthResults:• In sales I created the largest increase in the number of new trailers in one year and improved partner relations. I used my effective work habits and our CRM as my primary tool• I was the lead of a total reconstruction of Customer Service implementing a new customer service platform and knowledgebase. Abandonment went from 45% to 10%. Customer satisfaction and employee satisfaction increased significantly• I started several major development projects to significantly improve the business and its expansion opportunities.

Københavnsområdet, Danmark

In the board my primary focus area is sparring on management, sales, processes and strategy.

Næstved

ZBC is a business school. From 2006 until 2012 I was part of the department BusinessCenteret. We worked as a consulting company targeting companies with several specialties, including retail, call centers and industry. In 2009 we were 28 full-time consultants. We trained leaders and specialists. The sales process was focused on solution sales.Work history: The first 1 year I was a consultant. Then 1,5 years as group leader for DetailGruppen. Then 3,5 years as Education Manager in BusinessCenteret. The last 1,5 years as Project manager of digitization.Responsibilities:• Brand-, sales- and activity responsible for DetailGruppen with a yearly turnover of 8 million pr year• Staff responsible for 5-8 consultants• Responsible for training & recruitment as well as quality & processes• As project manager of digitization - How to improve learning through digitization throughout the entire schoolResults:• Designing and selling training courses to large retail chains. Training more than 500 knowledge workers, managers and directors• Implementing new processes for training & recruitment as well as continuously developing quality and processes towards finding the optimal approach• I became certified business coach, project manager and took education in HR management together with certification in several profiling tools• Being a leader of people that came from managerial positions and who often knew more than me improved my leadership skills• I became a much better facilitator, coach and communicator • I became a specialist in retail and customer contact centers• As project manager of digitization, I implemented WEB2.0 tools and tablets throughout the school.

Taastrup

Responsibilities:• I was responsible for all service offers in DK. Making contracts with all external service providers• In matrix with store managers and store customer service managers on how to improve and maintain good customer service• Responsible for commercial review for customer service in DK and a member of the international commercial review team• International Business Representative and contact person for IKEA countries that wanted to implement the customer service system (SAMS)• Call center with a call volume of more than 470.000 calls a year. E-commerce with a turnover of 80 million a year. A total of 30 full time co-workers + 1 manager and 4 team leaders.• Project manager for implementing the customer service system (SAMS) and sales system (iSell)Results: • Implementing a new customer service system (SAMS) and sales system (iSell) for IKEA DK• Making contracts with external kitchen service provider and home transport providers• I made the IKEA DK stores ready for their first commercial review in customer service• I hold commercial reviews for customer service in 5 IKEA stores around the world• I consult and help 4-6 countries implement the customer service system (SAMS)• 11 years of practical leadership training = you always get good results when you lead by example, is passionate about what you do and set a clear vision. Your co-workers need to see meaning and feel some autonomy in their job• Training and education of hundreds of colleagues in IKEA DK through more than 10 years made me passionate about people development and a good facilitator.

Taastrup

Work history: I started as a student for 2 years. Then 2,5 years as a Department Manager in Textile and Carpets. 1,5 years as Service Manager (cash line and returns dep.). 1,5 years as Homeshopping Manager, 1,5 years as Telephone Service Manager including Homeshopping.Responsibility:• Call center with a call volume of more than 470.000 calls a year. E-commerce with a turnover of 80 million a year. A total of 30 full time co-workers + 1 manager and 4 team leaders.• As Service Manager I was staff responsible 60 people and all processes for cash line and returns• As department manager, I was sales and staff responsible for 5-9 people and a total rebuild of the textile department.Results: • Implementing and improving quality and processes in all department through digital tools when possible• Establishing a Homeshopping department from scratch• Taking back an outsourced call center and building it up again from scratch• The telephone service went from very long waiting times (average +10 minutes) to 80% answered within 30 sec. • In my years in sales, I always improved the results significantly through focus on working with data and methods such as space management. My areas of responsibility always performed best in class• Being responsible for people made me a better people person, and I trained a lot in the fields of recruitment, development talks and had very satisfied co-workers

Knowledge Enthusiast And Practical Experimenter

Has since 2013 been reading minimum 1 non-fiction book a month within the areas of leadership, corporate management, HR, personal.

Stud. Biopat/Naturopath Ibm

College Education In Project Management

Certified Business Coach

Certified coach based on the ethical guidelines used by the International Coaching Federation and the European Mentoring & Coaching Council.

College Education In Hr Management

College Education In Coaching

College Economist Specializing In Retail Management, Detailhandelsakademiet

Hhx, Business College

10. Grade Graduation Exam

1. - 8. Klasse